Credit card processing back up, thru Stripe

[mark]

Hi all,

First, apologies for the payments downtime in the past few days. We're still working on sorting out the root cause with our merchant bank (who apparently got acquired and lost some paperwork), but in the meantime we've integrated with Stripe and are able to accept payments again.

The flow will look at a little different than you're used to, because it will redirect you to a Dreamwidth branded Stripe checkout page, but afterwards you'll end up back on DW and the order will be processed like normal.

Please let us know if you have any problems or questions -- this integration was a little rushed, so if there are any rough edges, I'm sorry (and definitely let me know).

Thanks again for your patience while we sorted this out :)

Comments

[yuuago]

Looks like it's working well; everything went through for me just fine.

Thanks for getting this sorted out! :D

[denise]

Glad that it worked!

[brilliance]

Just tested the payment system for DW points purchase — worked like a charm, and considerably faster than the old system. Suffice it to say I'm glad I don't have to order checks again.

[denise]

I hear you; I had to search my house for two hours to find my checkbook when we had to pay the contractor who built our new deck, heh.

[ravenna]

#1: hooray! thank you guys!

#2: did this do something to the comment forms?

[denise]

Yes, Mark also pushed all the code changes that were pending since the last code push while he was getting this working. We don't have a code tour for them yet, but you're probably noticing the ongoing changes to the comment form to try to make it more mobile-friendly.

[manglefox]

Woo! Way to go, Mark and the rest of staff who have worked your tails off trying to fix this. I'd think dev pizza party might be in order or something when all this is over.
Thank you for sorting it all out as best you can. :D

[denise]

I did once buy Mark a pizza while he was hard at work on implementing something. The pizza place was very confused about why someone in Maryland was ordering a pizza for someone in California.

[assholic]

Payment worked just fine for me, but I'll admit, I've been struggling with the muscle memory post comment issue. My brain hates change. Thank you for the quick fix on the payment issue, though.

[denise]

Yeah, either way we decided it, the people who were used to the other way were going to have to adjust, unfortunately. It's part and parcel of the ongoing mobile improvements: we need to consolidate elements that are repeated in multiple places (like the comment forms) in order to make sure everything gets fixed properly all at once.

[bywolves]

Haven't tested the payment system yet (going to in a second here) but! Small thing - the ability to stretch/resize the comment box horizontally is all borked again. Is that something that can be fixed please?

[denise]

Is that something an extension gives you? If so you'll have to contact the extension author.

[streetspirit]

I'm experiencing a problem on the form where it won't accept any email I type into the email field. The box highlights in red and continues to tell me "Required". Both the process for buying points and buying paid services does this. I've used multiple gmail accounts, yahoo, a disposable email address. I even tried creating an account on the Stripe website but it didn't help.

[denise]

What browser are you using and do you have the same problem if you turn off extensions? That sounds like an extension conflict to me but if it still happens with all extensions disabled let me know.

[pineneedles]

Does this mean that there is no worry that any of us will be charged/double charged from when it was borked?

[denise]

This is an entirely different system, so right now, the outstanding payments from when our former processor was refusing payments are still outstanding! I think we may finally have worked out what the problem with them was, so we may be turning them back on for like 3.2 seconds to capture the outstanding previous week or so of payments so people don't have them just hanging around on their cards without being settled, but we're going to try our best to make sure that doesn't involve actually completing the pending charges. (I'm like 94% sure it won't, but there's always that 6%.)

If anything does get charged that shouldn't oughta, we'll email people about refunds.

[ai]

Thank you for all the hard work.

[gingicat]

This.

[marginaliana]

Ohhhh, the post comment button being moved to the right, I love it so much. I was really struggling with the left side button!

[roadrunnertwice]

me too 😭 I'd been commenting on my dev server a whole bunch while working on the next version of the form, and switching back and forth between left on the real site and right on dev was driving me cracked.

[ilyena_sylph]

Oh I am delighted with the new look of the comment window!

[roadrunnertwice]

💖!

(don't get too comfortable tho! 😂 BTW, did I remember to check your pulse on the "next" verison? I know you've got an account on my hack; it's running the current proposal with the more-options/username/browse/random changes.)

[susanreads]

Hurrah! Thanks for all the hard work and informative updates.

Commenting to see the new form, and to ask: is there a way to get this post sent to my email, so I can put it where I'll find it when it's time to renew my account? Or will there be a post about it in News, which does go to my email?

(Oops, I seem to have clicked More Options instead of Post Comment, after reading all about the change! On _this_ form, Post Comment is still on the left.)

[roadrunnertwice]

Yeah, IMO the placement of "more options" is the most dodgy thing about this version! The next version moves it to a place that should make a little more sense and get in the way a little less (screenshot). There'll also be a beta soon that makes the "big" comment form more consistent with the "quick" one.

[tessitura]

Thank you — and also thank you SO MUCH for changing the comment pages again, as well as removing the log out page that took the user to a page that said 'you have now logged out of dreamwidth in this browser'. I really liked staying on the page I was on whenever I logged out and not being redirected.

[roadrunnertwice]

For real, the "logged out" page was the worst. 😭

[starlady]

Woot, the payment went through for me with no problems. Looking forward to getting my icons back, and adding some new ones.

[greenfoxy]

When I type a long text in the form, all text does not show up. It's under the end of the form and I canät scroll to it with the mouse

[roadrunnertwice]

Which form? Comment forms, or the payment forms? Also, what browser and what version?

[zdashamber]

I remember how troublesome it was to find a payment company that didn't freak out about sexy fanfic... I hope Stripe is going to do right by you. If you really trust them, they definitely go up the ranks of my "places to maybe work someday" list.

New bug?

[radical_creations]

Hello! I've had a dw account for a few years and am just now starting to use it. First, thanks for all your hard work! I hope this is the place to report bugs, if not plmk. I've only started having this problem today. On most of my posts I have:

text
table
- table rows and columns
lines of text

When I scroll down the (text) post editor, it doesn't scroll to the last lines of text. And when I manually arrow down to the last line(s) of text, I lose the editing buttons at the top of the post screen. Scrolling up doesn't bring them back. Going to HTML editing or refreshing the page brings them back but sometimes I run into the same problem. I use a Chromebook.

Re: New bug?

[roadrunnertwice]

Other people have had that problem too, but it's in a really old area of code and we're not sure how to fix it right now. Sorry! Try enabling the beta new entry page and see if that helps; it doesn’t have rich text yet, but it’s less buggy.

[andrewducker]

Glad you got a replacement up and running.

I hope you don't get hit with the same issues which you had with banks back when DW was first set up.

[emptyego]

Sorry if this comes up as a secondary comment. D: I keep trying to access the site and keep coming up with a 504 Gateway Time-out errors. Got one here when trying to comment before, and earlier on when trying to preview edited entries, as well as go through individual entries that were already posted. Not sure if you guys are updating stuff or not, causing it to bug out a bit.

I tried to make my payment earlier on this evening for my paid account (to renew it for the month). It still says that it's processing the payment. Does it usually take a while before it goes through, with this new system?

I appreciate your help! <3

[denise]

Sorry, we were having some database problems earlier! Your payment should have been applied, but if it hasn't been, open a support request in Account Payments and I'll take a look at it and see what's up.

[chickadee_sun]

Hooray!

[mapsedge]

Stripe solved a lot of problems on my website. Good move, folks.

[sweetlies]

So... I can't pay for an account through stripe because my bank only issues discover debit cards. :(

[cesy]

Try paidaccountfairy?

[flamingsword]

I keep being logged out, and it is getting shorter. It used to be once a day, now it is down to once an hour. Help? Is someone trying to hack accounts and it's logging us out for protection? Does DW not like my account specifically? Is this just from mobile? I am baffled.

[flamingsword]

The FAQ says nothing about this, btw.