Credit card processing back up, thru Stripe

[mark]

Hi all,

First, apologies for the payments downtime in the past few days. We're still working on sorting out the root cause with our merchant bank (who apparently got acquired and lost some paperwork), but in the meantime we've integrated with Stripe and are able to accept payments again.

The flow will look at a little different than you're used to, because it will redirect you to a Dreamwidth branded Stripe checkout page, but afterwards you'll end up back on DW and the order will be processed like normal.

Please let us know if you have any problems or questions -- this integration was a little rushed, so if there are any rough edges, I'm sorry (and definitely let me know).

Thanks again for your patience while we sorted this out :)

Comments

[emptyego]

Sorry if this comes up as a secondary comment. D: I keep trying to access the site and keep coming up with a 504 Gateway Time-out errors. Got one here when trying to comment before, and earlier on when trying to preview edited entries, as well as go through individual entries that were already posted. Not sure if you guys are updating stuff or not, causing it to bug out a bit.

I tried to make my payment earlier on this evening for my paid account (to renew it for the month). It still says that it's processing the payment. Does it usually take a while before it goes through, with this new system?

I appreciate your help! <3

[denise]

Sorry, we were having some database problems earlier! Your payment should have been applied, but if it hasn't been, open a support request in Account Payments and I'll take a look at it and see what's up.

[emptyego]

Thank you so, so much!! :) Looks like it was processed!