(no subject)

[denise]

The site slowdown tonight (Saturday night) is due to database load -- Saturday nights are one of our busiest times and we're still going to need to do some performance tweaks to our new setup over the next few days as we run into load issues. (Some problems only show up once all y'all start banging on the site!) We've made a few changes now that will improve things for some people, and will do a more permanent fix later on tonight or tomorrow morning once the traffic dies down, since doing it now would just increase database load.

Site performance may continue to be rocky on and off for the next few days until we get everything tuned the way it needs to be tuned -- thank you for your patience!

Comments

[dragondancer5150]

*offers her Problem Solver hammer and curls up in a corner, kitty-style, to watch you guys work*

Really, though, THANKS AS ALWAYS for the attentiveness and communication! <333

[denise]

Really it's just that we can predict traffic, but y'all are a bunch of overachievers...

[rhi]

Thank you for keeping us updated!!

[rafqa]

Love this site and always appreciate the way you keep us completely informed.

[rattfan]

I haven't noticed it much; just one night I forgot and posted something, which promptly disappeared. Gone for ever, I thought; never mind, I'll try again in a day or so. When I did, my post was miraculously there.

[saladscream]

Thank you so much for all your hard work and for keeping us informed. :)

♥ ♥ ♥

[badly_knitted]

You guys are the best, you work so hard for us, I salute you!

[moem]

Please don't worry about our patience, there's plenty where that came from!

<3

[filialucis]

Is the following one of the "rocky" things that you guys are already aware of? Embedded videos are currently not displaying for me; instead, I'm getting this error message:

"Unable to connect

Firefox can't establish a connection to the server at embedded.dreamwidth.net.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

[kareila]

Should be working now! Thanks for letting us know!

[filialucis]

Perfectly! Thanks for fixing it so fast!

Video embedding still wonky

[disgruntledgirl]

Smooth sailing on everything else so far.
Cross posting, image hosting, replies - looking good.

Re: Video embedding still wonky

[kareila]

Embedded content should be working now! Thanks for letting us know!

Picture embedding wonky

[thnidu]

A method I have used to post pictures has suddenly semi-failed.

As far as I know, there is no easy way for me to upload pictures into a post here (if there is, I'd love to learn about it), but in LiveJournal it's straightforward. So I start a post on LiveJournal and upload my picture into that, specifying that I want a link from the 300px image in the post to the full-size original. Then I copy the resulting HTML, including the URL of the picture at LiveJournal, and paste it into a new post here. When I save this post I have it automatically crosspost to LiveJournal, and after checking them both I delete the draft there.

This has worked for me for years. But now, although the LiveJournal post works just as intended, showing the 300px picture linked to the full-size one, the post here shows only the alt text, linked. See
• https://thnidu.dreamwidth.org/1561849.html
• http://thnidu.livejournal.com/1677718.html

[kareila]

Thanks for the detailed report! We discovered the image proxy for HTTPS pages was no longer responding. Should be fixed now!

Pictures working now; old "Save" bug still here

[thnidu]

I haven't tried a new picture post yet, but the one I linked earlier is still broken in the same way WORKS NOW, after I've typed all this, but it took quite a while. Everything in regular black here was typed before I opened it again and found the picture appearing properly. I've (using HTML view)
• opened it for editing and saved it
• reloaded it; the pro
• opened it, added a space, and saved it
• reloaded it
• previewed it (looked right)
• switched to the visual editor (looked right) and saved it; this caused the string "Save" to be attached at the end, coming from the godawful mishMIME span appended to this comment. (I reported this bug several months ago and have seen it on other blogs as well. Obviously it has still not been fixed.)
• opened it in HTML again and deleted the mishmosh
• reloaded again

And each time till the last, when I viewed it on my journal, the picture was not there.


SaveSave

The mishmosh is above this line; as usual, only the word "Save" shows. Here it is again, with the angle brackets changed to square brackets:

[span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px "Helvetica Neue",Helvetica,sans-serif; color: rgb(255, 255, 255); background: rgb(189, 8, 28) url("data:image/svg+xml;base64,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") no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer; border: medium none; top: 15px; left: 15px;"]Save[/span][span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px "Helvetica Neue",Helvetica,sans-serif; color: rgb(255, 255, 255); background: rgb(189, 8, 28) url("data:image/svg+xml;base64,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") no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer; border: medium none;"]Save[/span]

Re: Pictures working now; old "Save" bug still here

[kareila]

In the future, you may want to try restarting your browser or clearing cache instead of editing the post repeatedly - editing the post doesn't change the proxy URL for the image, so it doesn't force the browser to reload the proxied image.

I do remember seeing your report about the extra content appended at the end of the edited entry, but I was sure it was caused by a browser extension and not our site. Based on these comments, I've narrowed it down to the issue mentioned here:

Topic: [Resolved] Edit button shows up in post html « WordPress.org Forums
https://wordpress.org/support/topic/edit-button-shows-up-in-post-html/page/2/

Re: Pictures working now; old "Save" bug still here

[thnidu]

I'm using my Android phone, and AFAIK I have no extensions in Firefox on it. I did have the Pinterest app; could that have caused it? I've deleted it, so we'll see what happens.

I've also had the problem on my laptop; will check tomorrow.

Re: Pictures working now; old "Save" bug still here

[kareila]

Yes, it looks like the same functionality is enabled on Android when you install the Pinterest app.

https://help.pinterest.com/en/articles/add-pinterest-browser-button#Android

Re: Pictures working now; old "Save" bug still here

[thnidu]

Thanks. On my laptop now, I see that I do have the Pinterest add-in installed. I barely use Pinterest and have little reason to keep it, either the app or the add-in; out they'll go.

But why can't you contact Pinterest and tell them that their code is causing you this problem (and losing them subscribers)?

Re: Pictures working now; old "Save" bug still here

[kareila]

You're welcome to try contacting them yourself! When I looked just now, they required a username and password to access their Developer Support area. The regular contact form seems geared toward reporting content, not software bugs.

Re: Pictures working now; old "Save" bug still here

[thnidu]

Grrrr. I'll try that but not now, it's 3 am.

[quatorze]

Psssst, guys... why not update dw_news a bit, or else make some changes to what's displayed on the front page? Now it shows something from Dec. 1 last year as latest news...

[denise]

I have a news post partially written and am hoping to get it up soon! It hasn't been a good year for me, and every time I've had the time/brain to write one, it's been a period when outbound email was sucking -- posting a news post kills outbound email for a while because of the volume, so I didn't want to make it worse.

[filialucis]

Hmm, is email posting broken? I've tried it twice, once with image attachments and once without, and neither post seems to have made it into my journal!

ETA: correction, the post without attachments has turned up after a slight delay. Still no sign of the one with the images, though.

[kareila]

I don't believe it's currently broken, but depending on your email provider, it may be delayed quite a bit, or their server may decide not to send it. If it doesn't show up after a few hours, you can try resending it and see if it gets through the second time.

[filialucis]

Thanks! As a matter of fact the post with the image attachments has turned up in the interim... but it's appearing on my journal page below another entry that I made after sending the email post! I don't know whether that tells you anything about the cause of the delay -- DW or my email provider (Gmail, BTW). Either way, all's well that ends well.

error when going to recent post of mine

[thnidu]

I just got this message on my Android (hw & sw: see my earlier comments) via mobile data when trying to switch from, iirc, my reading page to https://thnidu.dreamwidth.org/1563114.html. The next try worked.

Error running style: Died in S2::run_code running EntryPage::print(): Database handle unavailable [user: thnidu; cluster: 8, errstr: ] at /home/dw/production/cgi-bin/LJ/Subscription.pm line 87.

Re: error when going to recent post of mine

[kareila]

Whenever you see "Database handle unavailable" that means the site can't connect to the database. Mark's been working on things this afternoon to better handle the load, so hopefully you won't see it again.

Re: error when going to recent post of mine

[thnidu]

Ah, thank you. This must be an extraordinary load. I don't recall seeing that message before.

Re: error when going to recent post of mine

[denise]

We're still trying to perfect the performance tuning of the new hardware setup! Whenever we change things on the backend, it usually takes some time for things to settle out afterwards -- there's always some stuff that you can't predict and can only fix once you see how it handles real-world performance conditions.

Re: error when going to recent post of mine

[thnidu]

Oh, yeah. I've worked in the software industry (senior linguist at Dragon Systems all through the 1990s), and I've seen how that goes.

Are Notifs Broken?

[clairetemple_rn]

Haven't got any in about a week.

Re: Are Notifs Broken?

[denise]

Email has definitely gone out in the last week! There's no known issues with emails being sent at the moment. Check your spam folder -- your provider is notorious for deciding email is spam on a whim.

[rambl3]

lol Go figure I just start getting back to using this website and I've got a slow Internet connection paired with a decade old high-end laptop and the site itself is slow. Actually, I never wouldn't noticed if I didn't read this! So nice to see the inner circle being so transparent and communicating everything with the rest of the userbase.

[ravenna]

I've run into this error while trying to upload icons:

"Unable to contact storage server. Your picture has not been saved. at /home/dw/production/cgi-bin/LJ/Userpic.pm line 741."

Is this a related issue or have I borked something? (sorry for the double comment, I decided to use a non-embarrassing-rpg-account instead)

[alierak]

Probably a related issue. I think I found a service that needed to be restarted after a database failover, but wasn't. Is it working now?

[ravenna]

Seems to be working now, yeah! Thanks!

[lxe]

There are, and would be, quite a few migrants from http://livejournal.com in the recent and coming days. Please let us know if a fundraising campaign is/may be desired to help you keep up with that. I am offering paid accounts to my fellow refugees to help them rebuild their network at the new location, but if a more centralized effort is needed, PLEASE let us know.

[kareila]

We've noticed, and thank you for the patronage! If you have some spare time and are familiar with the site, we could use some more volunteers to keep an eye on incoming support requests: http://www.dreamwidth.org/support/help

[lxe]

Oh thank you, let me take a look.

[denise]

Now that I'm back (what a time for me to be out of the country for three weeks!) -- fundraising isn't urgent, but we will absolutely never say no to people giving us money! Unlike Some Other Sites, we don't have advertising and we don't have outside investors, so our only income comes from user payments. So you don't have to start a fundraising campaign for paid accounts in order for us to be able to afford to keep you -- we're happy to open our doors to whoever wants to join us, and we're in good shape to handle traffic increases as they come up -- but if you want to, you'll be helping us to keep the site advertising-free, privacy-conscious, and completely independent of outside influence. I never want to guilt people into paying for their accounts if they can't afford it or if they have better things to do with their money, but if people who can afford it pay us even if they aren't interested in the paid features, it can help us keep the site free for the people who can't!