Dec. 1st, 2014

denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
We're having some trouble with our payment system today -- our payment processor is telling us that we have an invalid merchant ID for some reason. (They've recently switched owners and are having some difficulty integrating their systems.)

I'll be checking in with them and seeing what's up. Sorry about the inconvenience!

EDIT, 2:21PM EST: Payments should be fixed in half an hour to an hour. (Turns out we had to update some information about our payment processor with our payment gateway.) I'll update again when our payment gateway confirms that things are back to good.

EDIT, 3PM EST: Our payment gateway has confirmed that everything's back to normal now. Thanks for your patience, all! I'm sorry about the hassle.

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