(no subject)

[denise]

We've finally identified the problem our processor is having! (We think.) Jury is still out on how long it would take to fix, but this whole process has highlighted a lot of the annoying things about our current processor that we've just been living with for the past 10 years because we didn't want to make any changes if it wasn't totally broken.

Since it is broken, and risk evaluation has changed various ways over the last 10 years of progress in the online payment ecosystem, we're going to be giving a service that exists a little more in the 21st century a try. We hope to have it up and running by the weekend. We'll continue keeping you posted!

Comments

[cyberlifeslastchance]

CHEERING YOU ON!!! <3

[sara]

Merchant processing is the thing I miss last about my last job.

[denise]

It is definitely the thing I hate most!

[cameoflage]

Well, that sounds exciting!

[lxe]

Thank you!

[just1pepsi]

Thank you for persisting and improving

[tessitura]

Thanks for the update! Hopefully things will run smoothly.

[jazzyjj]

Thanks as always for keeping us in the loop. Hope all goes well. Long live Dreamwidth!!

[havocthecat]

Good luck and best wishes!

[sporky_rat]

FINGERS ARE CROSSED

(the never ending saga of payment processing, eh?)

[denise]

seriously. I am at least progressing (slowly!) through the quest chain.

[batrachian]

Is there a reward beyond "not being stuck on the damn chain anymore"? Inquiring minds...

[archangelbeth]

Bet there's a reward for the bank account!

[denise]

"not being stuck on the damn quest chain anymore" is reward enough

[batrachian]

Perfectly sensible.

[azurelunatic]

*crosses fingers*

[digitalsidhe]

So sorry to hear about all the trouble you've been having. Good luck with the new option!

[phantom_wolfboy]

21st century? Pah! Nothing but a fad! I give it 81 years, tops, then the mob will turn to something new.

But thanks for keeping us informed. It makes the place feel less faceless.

[turlough]

ALL the good luck!

[falkner]

Thank you for keeping us updated through all this.

[ex_inklessej388]

Thank you very much for the update. Glad to hear that you guys are taking the chance to update the system-- a silver lining at least.

Excuse me but I got this on the 18th

[disgruntledgirl]

Re: Excuse me but I got this on the 18th

[denise]

The text of comments in your inbox are hidden if the account that left them was suspended, but we leave the notification itself because of boring technical reasons. You can just delete it.

Ok but "Devs"?

[disgruntledgirl]

That's the part that's baffled me. I've gotten these before but not from "devs"

Re: Ok but "Devs"?

[denise]

I wasn't the one who suspended the account so I didn't see the comments or PMs it was sending, but notes say that it was trying to impersonate DW staff. (Reminder: any official DW staff community will have the DW swirl as a userhead; any official staff personal account will have the swirly icon wrapped around the standard userhead. If someone says they're DW staff and doesn't have one of the official staff userheads, they're trying to deceive you and you should report it to us.)

[archangelbeth]

Fingers crossed!!

[singedsun]

Good luck with the new tech! Thanks for keeping us in the loop.

[claidheamhmor]

Thanks for the update. :)

[strumbella]

Thank you for all your hard work. We do appreciate it. And thanks for keeping us all updated with what is going on.

[bats]

good luck!

[lxe]

By chance, does the name of the old processor start with "Tyler" and end in "payments"?

(It could have explained another unfortunate service outage, much more local, though.)

[denise]

Ha! No, different provider, but I'm not surprised there's an issue elsewhere as well. The state of online payments is less dreadful than it was 10 years ago, but it's still pretty dreadful.

[silverflight8]

I love that you guys encountered a problem, it made you realize the process was broken, and then you decided to CHANGE IT.

Not that "let's not fix ANYTHING" is a problem where I work or anything. GRRR

[denise]

Mark's and my partnership works great when problems are dealt with one of us saying "fuck it, I'm clearly not going to be able to get the existing system fixed in less than two weeks and without a lot of swearing" and the other one going "...so, it would probably only take me about a week to do something better instead."

(I am not in the least bit surprised that Mark won the race this time. I am not wholly convinced our payment processor and merchant bank know what the internet is.)