mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
Mark Smith ([staff profile] mark) wrote in [site community profile] dw_maintenance2012-11-02 05:57 pm

Update on the importer

(I am posting this on behalf of [personal profile] zarhooie, one of our Support Administrators.)

Hello Dreamwidth! Kat here!

As you may have noticed, we are experiencing some issues with importing comments from LiveJournal. They made some changes to their code, which broke the way our importer retrieves comments. Mark knows what is wrong, and is working on it. Unfortunately, it's going to be a day or two before it's fixed.

For right now, hold tight and don't retry your import. Once it's fixed, someone will post here and then you can try again. Thank you for your patience!

Best,
  Kat ([personal profile] zarhooie)
  Dreamwidth Support

darth_eldritch: (Cthulhu 2012)

[personal profile] darth_eldritch 2012-11-03 01:07 am (UTC)(link)
Thank you for this update!

I had this problem, but I didn't worry about it because I know you guys would be on it!
katsfic: (Default)

[personal profile] katsfic 2012-11-03 01:10 am (UTC)(link)
Is this the reason that the importer uploaded duplicate (and triplicate) entries as well?
sharpiefan: Sean Bean as Sharpe, text 'Normally I'm not this confused' (Sharpe confused)

[personal profile] sharpiefan 2012-11-03 01:16 am (UTC)(link)
Would this be the reason I'm getting reports of successful imports I haven't requested? (I've only had them twice for the same thing when I last imported stuff way back in 2010. And yes, I've got a support ticket open for it...)
ironed_orchid: watercolour and pen style sketch of a brown tabby cat curl up with her head looking up at the viewer and her front paw stretched out on the left (Default)

[personal profile] ironed_orchid 2012-11-03 01:33 am (UTC)(link)
Thanks for updating us.
fakesshorthand: (Adorbs without knowing it by me)

[personal profile] fakesshorthand 2012-11-03 01:43 am (UTC)(link)
Thanks so much for keeping us in the loop. So much love for ya'll. :D
weber_dubois22: (AllisonxJoe)

[personal profile] weber_dubois22 2012-11-03 01:52 am (UTC)(link)
I figured as much. Thank you for the heads up, guys :)
keiliss: (coffee by meathiel)

[personal profile] keiliss 2012-11-03 02:09 am (UTC)(link)
Thank you, I'd wondered if that was the problem.
minuial_nuwing: (Default)

[personal profile] minuial_nuwing 2012-11-03 02:20 am (UTC)(link)
Thanks for the update!

[personal profile] ficwriter1966 2012-11-03 02:22 am (UTC)(link)
You guys ROCK.

I joined DW in the summer of 2011 and attempted to import my LJ stuff then, but it was too massive. A friend suggested I try again, and this time it worked - and I'm tickled pink! Looking forward to being able to bring over all the comments as well.

Thanks for your awesomeness! :)
zarhooie: Citizens of #dw do not bite but have been known to gnaw gently. (DW: gnaw gently)

[personal profile] zarhooie 2012-11-03 02:31 am (UTC)(link)
Possible! Open a request for that, please.
zarhooie: Girl on a blueberry bramble looking happy. Text: Kat (Default)

[personal profile] zarhooie 2012-11-03 02:33 am (UTC)(link)
Possible! It could also just be a glitch in the system.
jordannamorgan: The artwork "Ascending and Descending", by M. C. Escher. (Default)

[personal profile] jordannamorgan 2012-11-03 02:51 am (UTC)(link)
Thanks. I'm a relative newbie tentatively switching over from LJ, so hitting a glitch first thing was not particularly auspicious. Glad to know it's being worked on.
katsfic: (Default)

[personal profile] katsfic 2012-11-03 02:52 am (UTC)(link)
Already done, thank you. :)
avictoriangirl: (guinevere)

[personal profile] avictoriangirl 2012-11-03 02:55 am (UTC)(link)
Awesome! Thank you!
zarhooie: Girl on a blueberry bramble looking happy. Text: Kat (Default)

[personal profile] zarhooie 2012-11-03 03:00 am (UTC)(link)
It can sometimes take a day or so for Support to recognize a pattern and to get it resolved. I know it's frustrating, but we are totally on top of it!
cahwyguy: (Default)

[personal profile] cahwyguy 2012-11-03 03:09 am (UTC)(link)
Any connection between this and OpenID problems? I opened a support request because the Social Login plugin on my Wordpress site was unable to log in a Dreamwidth user (i.e., me) via OpenID. I want to make sure that DreamWidth users can log in via OpenID before I move over here from LJ.

( if you wish to try it yourself, the Wordpress site is www.cahighways.org/wordpress )
jchrys: (hokey)

[personal profile] jchrys 2012-11-03 03:17 am (UTC)(link)
Thanks for the update!
zarhooie: Girl on a blueberry bramble looking happy. Text: Kat (Default)

[personal profile] zarhooie 2012-11-03 03:20 am (UTC)(link)
Unfortunately, a connection is unlikely. OpenID has always been a little glitchy, but we're looking into it.
loki_of_sassgaard: (Default)

[personal profile] loki_of_sassgaard 2012-11-03 03:26 am (UTC)(link)
One thing you will soon notice, if you haven't already, is that you are far more likely to get a response at all if you're having a problem with DW.

I seem to recall the importer getting a bit overwhelmed the last time there was a big migration from LJ, but it was fixed fairly quickly.
cahwyguy: (Default)

[personal profile] cahwyguy 2012-11-03 03:29 am (UTC)(link)
Thanks. Let me know what you find out, and feel free to test it from my site.
lnhammer: the Chinese character for poetry, red on white background (Default)

[personal profile] lnhammer 2012-11-03 03:58 am (UTC)(link)
Ah, that's what it was. Was wondering. Will wait to try again.

---L.
amai_kaminari: minekura beer, icon by amai-kaminari (Default)

[personal profile] amai_kaminari 2012-11-03 04:40 am (UTC)(link)
Thank you for the communication! :)
quinntaessentia: (Ropeswing)

[personal profile] quinntaessentia 2012-11-03 04:46 am (UTC)(link)
You are awesome, thanks so much for getting on to it.

[personal profile] decemberkitten 2012-11-03 04:59 am (UTC)(link)
Ahhh, you guys are amazing! It's so nice to actually get updates about what's going on! Thank you! :)
greerwatson: (Default)

[personal profile] greerwatson 2012-11-03 05:14 am (UTC)(link)
I came here to ask what was (or wasn't) going on, and see you're already on it. Great!
Edited 2012-11-03 05:15 (UTC)

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