denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Denise ([staff profile] denise) wrote in [site community profile] dw_maintenance2009-04-18 06:19 pm

Import issues

There are three commonly-reported issues we're seeing with importing your journal right now:

* Some icons are not transfering over -- the message will say that they're successful, but only the keywords/comments will come over, not the userpic itself.

* Entries will appear to have no comments, until you click through to the entry itself, at which point the comments will be visible.

* Tags will appear not to import, until you wait for a little while.

We're aware of all three problems, and are working on diagnosing and fixing them. There's no need to open a support request about these problems.

The other issues described in this news post still apply.

The geeky bits, for those who care:

The first problem is happening because the userpics are in the database, but not in MogileFS, our image-storage filesystem. We know what's happening, but haven't figured out what's causing it yet. Once we do, we'll fix it from happening again, and we'll likely be able to fix it automatically for every affected account (although we can't say that for sure until we locate the root cause).

We think that the second and third problems are happening because of memcached, the function we use to store commonly-accessed information in memory to drastically increase site performance. It may turn out to be something else entirely, of course, but our leading theory right now is that the information is making its way to our database, the database is just not telling memcached that the information's been updated. We're looking into the best ways to solve it. In the meantime, viewing the comment page and then returning to your journal will cause the comment counts to display properly, and some people have reported that viewing the Manage Tags page and then returning to your tags list will cause your tags to show up.


EDIT, 2300 EDT 18 April: We believe we've figured out what was causing these problems. Future imports (anything scheduled after now) should no longer display these symptoms, and we're working out the best way to fix accounts that were affected. We'll make a new [site community profile] dw_maintenance post with the postmortem once we've deployed the fix.
princessofgeeks: (Default)

[personal profile] princessofgeeks 2009-04-18 10:23 pm (UTC)(link)
but until the comments show as having been imported on the Import Helper there's no point in checking the entires, yes? and i did go and check, on the offchance, and an entry i know had comments still has none.

I've tried twice to import comments, waiting three or so days in between, and they're still queued. (I filed a support ticket for this.) Maybe it's me... b/c people who've created accounts since I did have their comments.

You guys are amazing! It's all so happening, and people are chomping at the bit to be part of it! yay! please remember to sleep, eat, breathe, smile, and take a day off once in a while!
Edited 2009-04-18 22:26 (UTC)
justabi: Classic b&w Wonder Woman logo inscribed with Princess Abi in red (Default)

[personal profile] justabi 2009-04-19 12:05 am (UTC)(link)
I don't have any of my comments, either, so it's not just you!
princessofgeeks: (Default)

[personal profile] princessofgeeks 2009-04-19 12:56 pm (UTC)(link)
no problem at all. am checking emails from overnight and found both these; will investigate my journal now.

you guys are truly amazed and it must be so gratifying to see all the interest. my f list are all chomping at the bit to be let in here to run and play. lol. i hope your servers are ready for a huge flood of cash of April 30; hundreds of people will be hitting them at once. :D. Massive congratulations.
princessofgeeks: (Default)

[personal profile] princessofgeeks 2009-04-19 01:03 pm (UTC)(link)
update: The importer shows they imported, and they indeed are there.

i feel so moved in now.

you can cross me off your to do list. i'll just be potting around here investigating happily; the next thing I'm all agog about is the crossposting function.

i'm happy with one of the templates for my layout so far, and am content to use an off the rack style later when more choices are available.

Again let me express my amazement and delight at what you guys are doing. It's so incredible to watch this happening. I never expected to be part of something like this and yet here I am. Do take good care of yourself, take breaks and eat. We're all in it for the long haul now. Love you.
whitechii: (Default)

[personal profile] whitechii 2009-04-23 07:56 pm (UTC)(link)
yeah my problem is that I am having delayed importing as of this AM. got a note saying that something from 2005 is being imported
ratherbe4gotten: (dream - ocean)

[personal profile] ratherbe4gotten 2009-04-18 11:10 pm (UTC)(link)
My comments did the import but not show up thing, but they do show up now. I'm not sure when they appeared. I did mess around and make a new layout, based on core1, and it might be that they started showing up after that.

lol I don't know if that helps you/anyone at all, but that was my experience.
xochiquetzl: alt.sysadmin.recovery (ASR 2)

[personal profile] xochiquetzl 2009-04-18 11:10 pm (UTC)(link)
I saw that your code push fixed my reported issue. Thanks, guys! (And I love the geeky bits!)
ineptshieldmaid: Language is my playground (Monty Python - Knights)

[personal profile] ineptshieldmaid 2009-04-19 12:07 am (UTC)(link)
I just noticed that my comments didn't import- I thought they might be hiding from me, as this post suggests, but going into specific entries doesn'tt bring them into existence.

Should I file a support request or is this a known problem? Should I just run the importer again?
ineptshieldmaid: Language is my playground (Default)

[personal profile] ineptshieldmaid 2009-04-19 09:48 am (UTC)(link)
Sure thing :)
ineptshieldmaid: Language is my playground (Merlin - G/M - ladies)

[personal profile] ineptshieldmaid 2009-04-20 09:34 am (UTC)(link)
Fixed, thank you!
ineptshieldmaid: Language is my playground (Default)

[personal profile] ineptshieldmaid 2009-04-20 10:48 am (UTC)(link)
ah. I now have duplicate copies of all my entries. the more recently-imported copy has comments on it. So, er, the comment importer is fixed. I assume there isn't a handy way for me to delete all the first import in one go? (It's ok if there isn't, I've got less than a year's worth of posts, I can delete them gradually by hand.)
alchemise: Stargate: season 1 Daniel (Default)

[personal profile] alchemise 2009-04-19 12:49 am (UTC)(link)
That happened to me with importing tags. I had the Manage Tags page open in a separate tab while I was trying to import. Sure enough, a few minutes after it said they were imported, all of my tags suddenly appeared.
kaylashay81: (SPN - Yes?)

[personal profile] kaylashay81 2009-04-19 04:41 am (UTC)(link)
Is the icon issue what my import with not all my icons coming over fell into?

Or was there a limit on the number of icons that could be imported?
kaylashay81: (Rose)

[personal profile] kaylashay81 2009-04-19 04:49 am (UTC)(link)
Ah... I had only one that did that. Then there was one that imported the image and not the keywords/descriptions. Then there were many that didn't even import.

That's why I was wondering about the icon limit. I have 143 on LJ and it was my icons that were more recently added to LJ that didn't import at all.

ETA: Number wise, I have 143 icons on LJ and only 65 transferred and the last one that did transfer didn't get the keywords/descriptions with it.
Edited 2009-04-19 04:56 (UTC)
msilverstar: (elijah-dom-billy pointing)

[personal profile] msilverstar 2009-04-19 04:42 am (UTC)(link)
I just started an import this evening and it came over with everything, very very quickly!
mec: Photo of Fluff (Default)

[personal profile] mec 2009-04-19 10:53 am (UTC)(link)
I was having the icon issue and have just redone the import - everything turned up in seconds, fully intact! Thank you so much! ^_^
yvi: Kaylee, text: "Made of Awesome" (Firefly - Kaylee MOA)

[personal profile] yvi 2009-04-19 11:45 am (UTC)(link)
Same here. It worked like a charm this time :)

Really sorry about this...

[personal profile] whatistigerbalm 2009-04-19 04:26 pm (UTC)(link)
... but where do we report things that don't work? I had some errors with updating recently. Sorry about the newbish question.
sarisia: (Default)

[personal profile] sarisia 2009-04-19 05:46 pm (UTC)(link)
Bug?

Having just received notice of my entries and comments being imported (yay!), I noticed that my tags list seems to include three extras that were not part of my original tags: "after all," "could be twisted and molded into somethi," and "ever since ritsuka found out how soubi f."

All three of these tags link to the same post. The text for these tags comes from an entirely different post.

So far, the comments seem to be all there. :) Thumbs up, guys!
tablesaw: "The Accurate Tablesaw" (Accurate)

[personal profile] tablesaw 2009-04-20 11:10 am (UTC)(link)
Okay, this is weird.

The other day, I was playing around with the importer to see how it handled inactive icons, so I imported from a small LJ account. Everything seemed fine.

Today, with the crossposter going into alpha, I decide to import my actual journal. When I do, I notice that a block of seventeen entries from the very beginning of my journal did not carry over. ("Nap Bites Man" to "This is getting personal." on my LJ archive.) I make a note to post a bug report about it.

Before I do, I decide to get rid of the information from the dummy imports. I clear out the extra icons, then I start deleting the entries. I delete 7 of them before I notice that the next one has comments. This is odd, because they didn't have comments in the original journal, and I hadn't been notified of new comments on DW.

I look at the entry, and I see that the comments that have been added to the post from the dummy LJ are the comments from one of the missing entries of my actual LJ. (Compare the LJ entry with the DW entry.) Several other comments got transferred over to the other dummy-lj entries; and there were, in fact, 17 entries transferred from the dummy LJ remaining on my DW. (There was an 18th entry that I deleted before the import, which may be why the first entry of my real LJ wasn't affected.)

So, that looks like a bug, one which could be a problem if people start consolidating journals.

I'm leaving everything as it is for now. Support in getting those seventeen entries would be appreciated, but I figure I can copy over seventeen posts pretty easily. I can re-date and copy over the posts that had the misplaced comments (though one of the entries I deleted apparently had a misplaced comment), so very little of those are lost. But it's still a wacky bug.
tablesaw: -- (Default)

[personal profile] tablesaw 2009-04-20 11:28 am (UTC)(link)
Darnit. I thought I checked that page. not carefully enough, I guess.
sofiaviolet: drawing of three violets and three leaves (Default)

[personal profile] sofiaviolet 2009-04-23 03:03 am (UTC)(link)
I tried ticking only "Import friend groups as trust groups." and got filters with the appropriate names, but every one of them has been populated by my entire access list.

Is this normal/intended behavior?

Having checked this post, it does seem to be normal, but I'm glad to see that more work is planned. :)
Edited 2009-04-23 03:05 (UTC)
sofiaviolet: drawing of three violets and three leaves (Default)

[personal profile] sofiaviolet 2009-04-23 03:53 pm (UTC)(link)
Yes, I was. *facepalm* I haven't been getting enough sleep. Too busy exploring DW. :)
torakowalski: (Default)

[personal profile] torakowalski 2009-04-25 01:32 pm (UTC)(link)
I imported my journal 10 days ago and have been waiting patiently for my comments to arrive, but by now I've a feeling they're not going to. I'm happy to try importing them again but will that give me duplicates of every entry? (740 entries!)
torakowalski: (MSI Lindsey proud spuzz)

[personal profile] torakowalski 2009-04-25 03:24 pm (UTC)(link)
Fantastic, I have all my comments now! Thank you.
shezan: (Default)

[personal profile] shezan 2009-04-25 02:52 pm (UTC)(link)
Hi! First, thank you for all the good work! Also, I seem not to be able to import my LJ comments at all (I clicked into some entries to see them individually, still no comments.)

No hurry but it would be nice to be able to migrate entirely...
snakey: (Default)

[personal profile] snakey 2009-04-26 12:27 pm (UTC)(link)
Hi, my attempts to transfer my comments keep aborting.... Will keep trying. The icons say they've been successful, but don't transfer except the default (neither do the comments/keywords on the icons). Have opened support request as did it before reading this post, so sorry. *facepalm*

Thanks for all the great work you're doing here.
vass: A bottle of diet Coke with the words "When you pry it from my cold, caffeineless hands." (diet Coke)

[personal profile] vass 2009-04-27 06:51 am (UTC)(link)
My userpics didn't transfer over, and the fix hasn't resolve this, and neither has importing everything again. I now believe that this happened because I hadn't upgraded my account to paid before starting the import process. Is there any way I can delete all 3,745 entries and start the import process again? Short of deleting them one by one, which I can't do, because like I said, 3,745 entries.
bgmt: (Default)

[personal profile] bgmt 2018-08-22 07:35 am (UTC)(link)
My comments are shown as being queued since some four days ago now. The depth of the queue varies, from 3 to 1 and then back to 2 or 3. An attempt to launch anopgther import which gtheoretically should abort that one, results in "aborted because we are processing your previouis request". No way to abort by force is shown. The comments HAVE NOT been imported. What whould I do?

No message in my mail, either.

Thanks

bgmt: (Default)

[personal profile] bgmt 2018-08-22 05:33 pm (UTC)(link)
Thank you for the reply. I do not think the reason of the problem could be the impossibility to contact Livejournal (it has been working without any problem all that time); and I do not understand why, when the text in front of my eyes clearly says "you can open another request, but beware that this will abort your previous request", the reality is quite different. I would suggest either change the message, or change the behavior.

Incidentally, the comments were PARTIALLY imported during that import session. Nothing suggests in what I read that the import may be interrupted and a new queue may originate in the middle of an import.

What I am trying to say, is that there is clearly a technical problem on your side.

Thanks again

bgmt