alierak: (Default)
alierak ([personal profile] alierak) wrote in [site community profile] dw_maintenance2011-08-15 08:10 pm
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Server maintenance in progress

Hey, what's this? Our search server is down? Oh, looks like we're getting our memory upgrade, with no notice, during a peak usage period. Nice.

(time passes, dinner is eaten, email is checked again)

Hey, what's this? Our search server is still down? How could a memory upgrade possibly take three hours?

(hosting company website is poked and prodded)

Oh, okay, I see, they did notify [staff profile] mark, but they said the work was scheduled for 0500-0600 CST... And they said it was completed at, um, 1739? What?!

Yeah. Let's just say we're going to be one server short for a while. I'm guessing the server is up but not plugged in or something. Maybe if it comes back online I'll request a memory upgrade in another server just to see what happens next time...

Meanwhile, anyone got some happy thoughts I can borrow? But not so many that we overload the remaining servers?

Update: Looks like it worked; the search server is back (still as a webserver, but hopefully not for too much longer). I've put in a memory upgrade request for another one of the webservers that just happened to have less RAM than the others; after that's fixed we should be able to turn search back on.
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denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2011-08-16 01:52 am (UTC)(link)
.....*facepalm*

So much for that 12 hours of notice I asked them for :P
dreamatdrew: (DEFY)

[personal profile] dreamatdrew 2011-08-16 02:15 am (UTC)(link)
*sniff sniff*
Is that a SLA fine I smell?
frith: Yellow & pink cartoon pony with her hoof over her mouth (FIM Fluttershy full body)

[personal profile] frith 2011-08-16 02:17 am (UTC)(link)
Happy thoughts? It's getting late and I can't brain... morning person am I. How about a pony instead?

TakeThis9
ariestess: (Default)

[personal profile] ariestess 2011-08-16 02:29 am (UTC)(link)
Totally randomly, I need to say how much I adore your pic there. AND your Fluttershy icon. MLP:FiM love! BTW, who is that in the pic? I don't recognize that pony...
ariestess: (Default)

[personal profile] ariestess 2011-08-16 08:38 pm (UTC)(link)
Oh, rock on! Thank you!
frith: Yellow cartoon pony with pink mane, blue eyes (FIM Fluttershy head)

[personal profile] frith 2011-08-16 12:08 pm (UTC)(link)
You're welcome. 8^) And yes, [personal profile] elialshadowpine knows her ponies, it is indeed the fanon's favorite mailmare, Derpy Hooves.
ariestess: (Default)

[personal profile] ariestess 2011-08-16 08:39 pm (UTC)(link)
Woot! Now I know who Derpy is...
frith: Violet unicorn cartoon pony with a blue mane (FIM Twilight friendly)

[personal profile] frith 2011-08-16 12:13 pm (UTC)(link)
You're welcome. ^_^ It's unclear whether Derpy Hooves is much help. She might be a programming genius, or she might accidentally drop a piano on the server...
twisted_times: Dreamwidth logo done with red stiching on greyish background. (DW)

[personal profile] twisted_times 2011-08-16 05:04 pm (UTC)(link)

...or on the server maintenance team? ^^

foxfirefey: A fox colored like flame over an ornately framed globe (Default)

Mice deer: how do they exist?

[personal profile] foxfirefey 2011-08-16 02:31 am (UTC)(link)
A tiny mouse deer with wee hoofies.
exor674: Computer Science is my girlfriend (Default)

Re: Mice deer: how do they exist?

[personal profile] exor674 2011-08-16 06:22 am (UTC)(link)
OMGOMG! OMG!!! I JUST WANNA HUG THEM!
frith: Violet unicorn cartoon pony with a blue mane (FIM Twilight despair)

Re: Mice deer: how do they exist?

[personal profile] frith 2011-08-16 12:16 pm (UTC)(link)
Indescribably cute!
musyc: Silver flute resting diagonally across sheet music (Default)

Re: Mice deer: how do they exist?

[personal profile] musyc 2011-08-16 04:59 pm (UTC)(link)
OH MY GOD ADORABLE.
shatterpath: (Default)

[personal profile] shatterpath 2011-08-16 02:32 am (UTC)(link)
I want a pocket pony!
tyger: Yuuko, burning a feather. Coloured manga scan. (Yuuko - fire)

[personal profile] tyger 2011-08-16 02:44 am (UTC)(link)
It won't be Monday for too much longer!
alierak: (Default)

[personal profile] alierak 2011-08-16 02:47 am (UTC)(link)
Well played.
devilc: (FTW)

Even when you're a server down ....

[personal profile] devilc 2011-08-16 03:03 am (UTC)(link)
This icon is for you because Team Dreamwidth is just that awesome.
moonvoice: (Default)

[personal profile] moonvoice 2011-08-16 03:17 am (UTC)(link)
Happy thoughts is the puppy we're getting in September which is a little fluffbot:
http://a6.sphotos.ak.fbcdn.net/hphotos-ak-snc6/251500_1925001281476_1135450388_2964069_1529836_n.jpg
aviekokyre: EBA themed Pokemon team walking along (Gotta cheer 'em all!)

[personal profile] aviekokyre 2011-08-16 03:20 am (UTC)(link)
Perhaps you could take a lesson from a very happy bunny and jump on a bed.
alierak: (Default)

[personal profile] alierak 2011-08-16 03:46 am (UTC)(link)
Cute! I would try it, but there's a DW developer at work in one bed and a first grader asleep in the other...
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2011-08-16 03:51 am (UTC)(link)
That could, in fact, lead to shenanigans. *G*
erika: John Sheppard, Anne Taintor style writing saying "today was a total waste of makeup" (sga: total waste of makeup)

have some courage wolf

[personal profile] erika 2011-08-16 04:19 am (UTC)(link)
geminianeyes: Cute sisters from PW as kids (Default)

[personal profile] geminianeyes 2011-08-16 08:32 am (UTC)(link)
Thanks for letting us know! May the servers be up soon!
sharpiefan: Text: 'Clearly something nautical and fascinating just happened' (Something nautical)

[personal profile] sharpiefan 2011-08-16 09:39 am (UTC)(link)
I've just come online and on looking through my latest entries and then my DWircle, I find that there are no cut-tag expansion clicky things showing (yes, I realise there's a proper name for them, I just can't remember what it is!!)

Is this something to do with the outage? I miss them, and it's only been five minutes since I opened DW this morning!!!
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2011-08-16 09:30 pm (UTC)(link)
That shouldn't be related. Try closing and reopening your browser, and if that doens't help, open a support request!
sharpiefan: Pulllings and Jack, text 'Huzzah!' (Huzzah!)

[personal profile] sharpiefan 2011-08-16 10:14 pm (UTC)(link)
I haven't done anything and they've sorted themselves out now. Weird.

(As you say, it's amazing what a difference it makes having those there. I never knew I needed them before you guys put them in!)

I love DW! You guys are all sorts of awesome.
claire_chan: Pleased Tomoyo (Tomoyo ^_^)

[personal profile] claire_chan 2011-08-16 02:21 pm (UTC)(link)
Meanwhile, anyone got some happy thoughts I can borrow? But not so many that we overload the remaining servers?
The weather is lovely! :) Beauty exists in the world.
illariy: uhura smiles (uhura: smile)

[personal profile] illariy 2011-08-16 05:57 pm (UTC)(link)
... that's very nice of the company to give you such great advance notice. *eyeroll*

I guess I got lucky, though, because I never even ran into any speed or down issues today. Looking forward to the return of search and thank you for the info! \o/
al_zorra: (Default)

[personal profile] al_zorra 2011-08-16 06:40 pm (UTC)(link)
Does this have anything to do with why I cannot do hyperlinks in Rich Text on DW?

I have to do them all at LJ and then import them to DW, which is time-consuming when the x-post function is DW to LJ, not the other way around.

denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2011-08-16 09:36 pm (UTC)(link)
The rich text editor is very, very buggy. We do our best to keep fixing problems as people find them, but it's not guaranteed; new browsers wind up having problems that older browsers didn't.

If the problem persists, open a support request. They might be able to help troubleshoot the problem. If it's a bug, though, it'll probably be a while until it gets fixed, since we intend to replace the RTE entirely instead of fixing individual problems.
al_zorra: (Default)

[personal profile] al_zorra 2011-08-16 10:17 pm (UTC)(link)
Thank you. Yes, this inability to hyperlink in Rich Text arrived with upgrade to IE 9.

Love, C.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2011-08-16 10:34 pm (UTC)(link)
Ugh, yes. A few other people have pointed that out, I think. It's definitely a browser-interaction bug, but as I said I don't think we're going to put a lot of attention towards fixing it; IE9 users are a very very small percentage of our traffic and it's likely that to fix it, we'd have to tear out the RTE and start over, which is something we're planning to do anyway! (I've been hoping to find somebody to fling that project at, in fact. *g*)
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