mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
Mark Smith ([staff profile] mark) wrote in [site community profile] dw_maintenance2022-11-10 12:03 pm

Upcoming maintenance (2200 UTC / 1700 EST / 1400 PST)

This maintenance has been completed.

And next in the series of maintenances:

Dreamwidth will be offline for about 15 minutes at the above-mentioned times. If all goes well, this is the last maintenance we have to do to ensure our databases are all up to snuff.

As always, please watch [twitter.com profile] dreamwidth for updates and in case something takes longer than expected.

tactlesstantei: (ugh)

[personal profile] tactlesstantei 2022-11-11 08:06 am (UTC)(link)
Me too. Other notes:
-I tried on several accounts (this one, orangesmith, and rolltoavoidpossession). Of the three, only this one was able to put a paid account in the cart, but I wasn't able to use this account to buy a paid for the others.
-I was able to buy points on one of the others, but I can't use the points to get a paid.
-I can get to the screen where you pick the number of months you want just fine on all accounts, but the paid never shows up in my cart when I go to hit 'Add to Order'.
-I tried on both computer and mobile, via Firefox on both.
Edited 2022-11-11 08:08 (UTC)
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2022-11-11 03:16 pm (UTC)(link)
Thanks for letting us know! There's definitely something very weird going on here but I'm having trouble narrowing down exactly what's broken. Can you let me know exactly what options you're picking in the shop (ie, "buy paid services, random user, premium paid account for 6 months") and what happens when you do it? (ie, "I hit 'add to cart' and it doesn't actually add the item to the cart") Right now I can only identify one pathway that's definitely busted (buy paid time, for random user, any item, add to cart: item gets discarded and doesn't go into the cart) -- I've tested "for yourself" and "for another user" and they work for me, but if you let me know the exact steps you're taking it will help us figure out the problem.

EDIT: okay, we narrowed down what we thought was causing the problem and reverted the change until we can figure out what the issue is and why it didn't show up in testing. I have verified that you should be able to buy paid time now and I'm sorry for the inconvenience!
Edited 2022-11-11 15:54 (UTC)
tactlesstantei: (small smile)

[personal profile] tactlesstantei 2022-11-11 04:22 pm (UTC)(link)
Thank you for taking the time to figure this out!