mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
Mark Smith ([staff profile] mark) wrote in [site community profile] dw_maintenance2009-05-17 09:26 pm

brief unexpected downtime

Hi, sorry for the downtime. The main incoming server that everybody connects to before getting farmed off to one of the other servers crashed, according to Slicehost. As expected, the backup server took over and the site was back up a few minutes later.

The followup problem (seeing the Apache default page) happened when the primary server came back up and it "took over" the site again. But of course, it took over and wasn't quite ready to give everybody the right stuff and threw some errors.

It should be all good now. If I hear anything else from Slicehost I'll let you know. Sorry for the inconvenience, I hope we didn't eat many posts. :(
amadi: A bouquet of dark purple roses (Default)

[personal profile] amadi 2009-05-18 06:32 am (UTC)(link)
I mentioned on my public Twitter my hopes to get this resolved with Slicehost quickly, but privately I said what I'll reiterate here: the transparency is greatly appreciated. Knowing what the problems actually are and what's being done to address and resolve them, and to know so quickly, is refreshing and reassuring. Thank you!