denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Denise ([staff profile] denise) wrote in [site community profile] dw_maintenance2016-04-15 07:11 pm

(no subject)

People getting mail at Gmail are reporting email delays of about an hour. As far as I can figure out, it's because some of our recent changes to our network have wiped out our existing sending reputation with them and made us start building reputation again, and they're refusing all mail on first delivery and making us re-send it. (It's a common spam reduction technique, because spammers don't bother retrying if the first attempt fails.)

There isn't much we can do about it but wait it out until Gmail decides that we're legit senders again, but we'll poke at it and see if there's anything we can do to make the process go faster. (I doubt there will be, though; Gmail is persnickety.) In the meantime, to get comment notification email faster, you can switch your confirmed email to a different provider, or just refresh your on-DW inbox.

EDIT: And people are now letting me know that mail's delayed to other providers, too, which is probably follow-on effects from having to send everything to Gmail at least twice. There isn't a lot we can do about it; I'm sorry about the hassle, folks.
lady_with_red: (Default)

[personal profile] lady_with_red 2016-08-06 03:43 am (UTC)(link)
For the last...thirty six hours or so? Closer to forty eight maybe? I've been seeing hours and hours of delays for notifs? Since it's on a back and forth post with one other person, I know it's not just me.

Anyone else?
azurelunatic: A glittery black pin badge with a blue holographic star in the middle. (Default)

[personal profile] azurelunatic 2016-08-06 05:57 am (UTC)(link)
Me too. Gmail as well.
mistojen: (Default)

[personal profile] mistojen 2016-08-06 04:53 pm (UTC)(link)
Same here, along with my whole plurk list, apparently, with email providers that aren't just gmail.
vampere: (SCIENCE!)

[personal profile] vampere 2016-08-06 04:58 pm (UTC)(link)
Same here as well, and likewise with a lot of other folks on my plurk timeline. I'm hearing of delays of 24+ hours and can confirm delays of at least 21, going by my dw inbox.

On gmail, here; not sure about any of the other people I'm hearing reports from.
unfairies: (Default)

[personal profile] unfairies 2016-08-06 05:56 pm (UTC)(link)
same here. not getting any notification.
bringtoheel: (Default)

[personal profile] bringtoheel 2016-08-06 08:56 pm (UTC)(link)
The last email (I used Gmail) notification I received was Friday 8/5 at 7:30 AM CDT and I checked my character's DW inbox and saw a comment from 17 hours ago I have still yet to see an email for.
lady_with_red: (Default)

[personal profile] lady_with_red 2016-08-06 10:17 pm (UTC)(link)
Yes, I'm on gmail as well.
lanceinmypants: (01)

[personal profile] lanceinmypants 2016-08-07 12:03 am (UTC)(link)
same, was hoping for at least an update of being aware of the problem
flint_marko: (Default)

[personal profile] flint_marko 2016-08-07 12:32 am (UTC)(link)
I'm having the same issue with yahoo.
sdelmonte: (Default)

[personal profile] sdelmonte 2016-08-07 01:24 am (UTC)(link)
Anyone with GMail - which is pretty much everyone - isn't getting notifs.
lady_with_red: (Default)

[personal profile] lady_with_red 2016-08-07 03:19 am (UTC)(link)
I had a feeling it was the same Gmail issue, but some are reporting yahoo mail issues, too. *GROWL*
eve_b: (Default)

[personal profile] eve_b 2016-08-07 12:28 pm (UTC)(link)
I'm having the same issue with my university email.