slowness/downtime

[mark]

Hi all,

In the past 24 hours we've had some periods of slowness and outright downtime. fu and I have managed to track it down to a single community that has a comment thread that causes our Apache workers to go into an infinite loop. After enough refreshes, all of our workers are dead, and the site no longer responds.

We're going to start looking into fixing the code so that this doesn't happen. Meanwhile, we're going to work with this community to make sure that they can't break the site while we get an actual, proper code fix working.

Thank you all for your patience as we sort this out.

Comments

(frozen comment)

[heartsick]

Well...since LJ is fully functioning again and has given all users free paid time as a apology for the down time (which was definitely not their fault), you could have been...I don't know. Patient?

(frozen comment)

[denise]

Please be careful when you're commenting to someone else in an official DW community! This comment is pretty close to being a personal attack, and we ask that people try to stay respectful of each other in official communities.

Anyway, everybody has different perspectives and opinions and expectations, and that's okay. We'll live up to some of them and fall down on others, and all we can do is hold to our guiding principles, let people know what's going on, and fix things when they break.

(frozen comment)

[februaryfour]

Thanks, Denise. I really do admire DW, and I really respect what you and your team have done and continue to do. Honestly, if I hadn't just seen your comment, I might have gone ahead and asked for the refund, but I want to support what you guys do. I'll just... stay away from zealots in the future and avoid posting here again.

(frozen comment)

[februaryfour]

LJ isn't selling seed accounts, DW is. Anyway, why are people jumping on me for thinking this? Does DW have some kind of ideal blogger profile I don't fit? If I'm not welcome, give me a refund on the 2000 points ($200) I paid and I'll leave.

ETA: thought better of what I said. Bad day at work, tired, grumpy, can't afford the $200 but doing so anyway. Forget I said anything, and I'd like someone to please screen or freeze this thread so no one else jumps on me? Thanks.

(frozen comment)

[denise]

I've frozen it. :)