mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
Mark Smith ([staff profile] mark) wrote in [site community profile] dw_maintenance2011-04-24 10:18 am

slowness/downtime

Hi all,

In the past 24 hours we've had some periods of slowness and outright downtime. [personal profile] fu and I have managed to track it down to a single community that has a comment thread that causes our Apache workers to go into an infinite loop. After enough refreshes, all of our workers are dead, and the site no longer responds.

We're going to start looking into fixing the code so that this doesn't happen. Meanwhile, we're going to work with this community to make sure that they can't break the site while we get an actual, proper code fix working.

Thank you all for your patience as we sort this out.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2011-04-25 02:19 am (UTC)(link)
Hey, look at it this way -- before, we had a problem and we didn't know we had a problem. Now we have a fixed problem, and you're the reason it got found to be fixed!

I count that as a net win. :)

Seriously! We do not blame you guys! We do not blame anybody. The problem was there, whether or not we knew about it. Whenever you're dealing with edge cases or people using the site in a way that is way outside the way that most other people use it, there's always the chance for bugs to crop up, because nobody has ever tested those particular combinations. It's why there are always bugs that don't show up until we push code live, because our users use the site in ways we never would have dreamed, much less tested.

So do not feel like a moron! Feel like somebody who just contributed to making DW better for everybody, because you totally did. :)
tyger: Gwendal, facepalming. (Gwendal - facepalm)

[personal profile] tyger 2011-04-25 02:26 am (UTC)(link)
...thanks. ._.;;
Uh. Good thing it's Three Weeks, so my shame and related Issues aren't allowed to drive me away from the site for a month or so to recover? I have obligations. ^^;;

And, uh. I was going to buy a seed account anyway, 'cause apart from this whole breaking it thing I do love this site like burning - but instead of waiting to see if I can nab one I'm gonna go buy the DW points now, so even if I don't get one you guys get my support.
kaberett: Trans symbol with Swiss Army knife tools at other positions around the central circle. (Default)

[personal profile] kaberett 2011-04-25 10:24 am (UTC)(link)
Noooo! Look, hi, I'm not involved in dreamwidth dev, but finding bugs is a GOOD THING, you are awesome, please stay, you have helped make it Better For Everyone.
tyger: Gwendal, facepalming. (Gwendal - facepalm)

[personal profile] tyger 2011-04-25 10:51 am (UTC)(link)
^^;;;; It is getting funnier and less crushingly embarrassing as time goes on?
And yeah, Three Weeks obligations, so. Around anyway.