Earthlink email delivery

[mark]

First off -- we've constantly had problems with Earthlink blocking us since we launched over a year ago. I've had to request us be unblocked on average once a month and it's kind of frustrating -- they're the only provider that is doing this!

So, I'm sorry to anybody who's using Earthlink to receive email. We do our best to get unblocked as soon as we hear about it, but sometimes we don't find out about it until after you do -- and I know that's frustrating. Getting notifications in a timely fashion is really important on a site like Dreamwidth.

We're trying to work on a better long term resolution (getting on some sort of whitelist?) but it's going to take some time.

But! Maybe you can help:

Does anybody reading this have contacts within Earthlink's systems administration/mail group? If we could talk to someone directly, we could probably get this resolved permanently in a few hours. It's finding someone to talk to that's the hard part!

Thanks in advance!

Comments

[garryowen]

If it's any consolation, it's not just you. I've had to call Earthlink repeatedly to have them whitelist my FRIENDS, who are on my contacts list, and who suddenly--for no reason--can't send me emails. Earthlink must just have crappy spam filtering, IDK.

[triadruid]

Yeah, a friend finally gave up on them after they implemented one of those "your friends must click this link to send you email" whitelisting nightmares.