Mark Smith (
mark) wrote in
dw_maintenance2010-04-08 02:08 pm
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Entry tags:
Earthlink email delivery
First off -- we've constantly had problems with Earthlink blocking us since we launched over a year ago. I've had to request us be unblocked on average once a month and it's kind of frustrating -- they're the only provider that is doing this!
So, I'm sorry to anybody who's using Earthlink to receive email. We do our best to get unblocked as soon as we hear about it, but sometimes we don't find out about it until after you do -- and I know that's frustrating. Getting notifications in a timely fashion is really important on a site like Dreamwidth.
We're trying to work on a better long term resolution (getting on some sort of whitelist?) but it's going to take some time.
But! Maybe you can help:
Does anybody reading this have contacts within Earthlink's systems administration/mail group? If we could talk to someone directly, we could probably get this resolved permanently in a few hours. It's finding someone to talk to that's the hard part!
Thanks in advance!
So, I'm sorry to anybody who's using Earthlink to receive email. We do our best to get unblocked as soon as we hear about it, but sometimes we don't find out about it until after you do -- and I know that's frustrating. Getting notifications in a timely fashion is really important on a site like Dreamwidth.
We're trying to work on a better long term resolution (getting on some sort of whitelist?) but it's going to take some time.
But! Maybe you can help:
Does anybody reading this have contacts within Earthlink's systems administration/mail group? If we could talk to someone directly, we could probably get this resolved permanently in a few hours. It's finding someone to talk to that's the hard part!
Thanks in advance!
no subject
I certainly don't muck about trying to negotiate "customer support", because I am not a customer. I represent an organisation that is trying to send mail to a customer of theirs, and it's not the same thing at all. You'd be surprised at the number of organisations that have no provision for raising trouble-tickets for external parties, assuming they actually care. So it's best to just cut to the chase, or get an ACTUAL customer to raise it as a support issue with the approved channels.
no subject
If the information isn't publicly available, 'who do we need to contact to resolve this' is a legitimate question. (And yes, I've dealt with this on both sides of the equation.)
no subject
I do actually agree with your broader point - every organisation should have a "Contact Us" or "Info" address - but there is a standard route for email (and web sites - "webmaster").