Payment processing temporarily down

[denise]

The backend system that runs payments is temporarily unavailable, and will be fixed as soon as possible. If you've tried to make a payment at any time between last night & now and gotten an endless wait, your payment is almost certainly in the queue to be processed as soon as the backend is back up & running -- you don't need to submit it again.

If you wind up getting multiple charges when it comes back up (for instance, if you re-submitted the form, thinking that your internet connection was to blame) you can open a support request (in the Account Payments category) after the payment is processed and I'll issue a refund to your card for the extra charges.

We're really sorry about the downtime!

Payments are back

[mark]

The payment system is back online. It was my fault; I was moving it to our new hardware, but I didn't realize there is a code change that I have to make. (For the details curious, the underlying SSL module we use was upgraded, and it now requires you to add some more options when you use it.)

I have cleared out the pending queue of payments, so that we shouldn't have charged for anything in the past 24 hours, and that should mean there are no doubled (or more) payments. Please, of course, let us know if that's the case though, and we'll take care of it!

Sorry for the trouble!