Denise (![[staff profile]](https://www.dreamwidth.org/img/silk/identity/user_staff.png)
denise) wrote in ![[site community profile]](https://www.dreamwidth.org/img/comm_staff.png)
dw_maintenance2013-06-17 07:36 am
denise) wrote in dw_maintenance2013-06-17 07:36 am
Payment processing temporarily down
The backend system that runs payments is temporarily unavailable, and will be fixed as soon as possible. If you've tried to make a payment at any time between last night & now and gotten an endless wait, your payment is almost certainly in the queue to be processed as soon as the backend is back up & running -- you don't need to submit it again.
If you wind up getting multiple charges when it comes back up (for instance, if you re-submitted the form, thinking that your internet connection was to blame) you can open a support request (in the Account Payments category) after the payment is processed and I'll issue a refund to your card for the extra charges.
We're really sorry about the downtime!
If you wind up getting multiple charges when it comes back up (for instance, if you re-submitted the form, thinking that your internet connection was to blame) you can open a support request (in the Account Payments category) after the payment is processed and I'll issue a refund to your card for the extra charges.
We're really sorry about the downtime!