ftr, I found the way you commented to users to be professional and not dismissive at all. (You were blunt and to the point, which is something I value as someone who speaks the same way to people I provide a service to.) I'm pretty sure you were far more concerned in gathering the information you needed (from quite explosive emotional outbursts) to begin implementing fixes to bugs vs. coddling people.

You're also justified in being upset considering users here were behaving like you and Denise were personally out to get them. Thanks for all of your work and for the volunteers who also provide support to Dreamwidth's services. ♥