"At the moment it is unclear how separate providers with previously diverse circuits paths would both be impacted by the same fiber work. We will be following up with our San Antonio transport providers and assessing how this scope of work had the impact that it did and then take appropriate action to ensure circuit redundancy is reinstituted. Additionally, PEER 1 Hosting will be doing an audit of the current fiber paths being used throughout our transport links to ensure full network redundancy is available in all locations."

In other words, the datacenter had previously made provisions for redundant circuits from separate providers so that an outage from one provider would not result in the datacenter being unreachable, but due to a not-yet-known cause, the maintenance that was conducted without notice by one of their circuit providers caused the datacenter to be unreachable. They are following up with their providers to determine what caused the problem and how to avoid it in the future.

No provider is able to guarantee 100% uptime, but we've always been extremely satisfied with Peer1's reliability and their responsiveness when issues do happen; they're definitely among the best options out there. In this case, they acted quickly and decisively, and we are confident they will handle the followup appropriately.