First step would be to write to blockedbyearthlink@abuse.earthlink.net and ask to speak to a manager so you can be added to a whitelist. (AFAIK, many, if not most, companies have a policy of bringing things to the attention of people further up the chain when you're a) asking outright and b) persistent enough.
If that doesn't help, write to another part of Earthlink, for instance
and ask them to forward the message. Introduce yourself as Dreamwidth, what your service is, and that you have continous problems and haven't been able to speak to someone with the authority to whitelist Dreamwidth. Your message might bounce around the company for a bit, but it has, IME, a good chance to being delivered to the right person eventually.
This is a common problem, and DW is suffering from the same problem. If I came to the DW website as an outsider, wanting to reach a manager on a business-to-business level, I couldn't. There's no 'about us/contact us' on the website, only going through dw_suggestions and a FAQ search with the option to open a support request; which will end in a queue and be handled by a volunteer....
There are good reasons for this, but it doesn't make it easier for people at the other end to deal with you.
no subject
First step would be to write to blockedbyearthlink@abuse.earthlink.net and ask to speak to a manager so you can be added to a whitelist. (AFAIK, many, if not most, companies have a policy of bringing things to the attention of people further up the chain when you're a) asking outright and b) persistent enough.
If that doesn't help, write to another part of Earthlink, for instance
EarthLink Investor Relations
investorrelations@corp.earthlink.net
and ask them to forward the message. Introduce yourself as Dreamwidth, what your service is, and that you have continous problems and haven't been able to speak to someone with the authority to whitelist Dreamwidth. Your message might bounce around the company for a bit, but it has, IME, a good chance to being delivered to the right person eventually.
This is a common problem, and DW is suffering from the same problem. If I came to the DW website as an outsider, wanting to reach a manager on a business-to-business level, I couldn't. There's no 'about us/contact us' on the website, only going through dw_suggestions and a FAQ search with the option to open a support request; which will end in a queue and be handled by a volunteer....
There are good reasons for this, but it doesn't make it easier for people at the other end to deal with you.