update on crosspost problems

[denise]

The issue with crossposting not working is due to our crosspost worker being unable to reach LJ intermittently. We'll continue to look into any possible changes we can make on our end to mitigate the problem, but at this point we do believe the issue is on LJ's end and isn't something we can work around completely.

This does mean that crossposting will probably fail, although we are seeing a small percentage of attempts get through. So it's kind of hit-or-miss, mostly miss, at the moment, and we can't begin to guess when the problem might clear up.

The reason people aren't getting notifications of crosspost failure is that the system will try multiple times, with larger intervals in between attempts, before failing completely. The delay in between the fourth attempt and the fifth and last attempt (and final failure) is pretty long, so you'll probably start to get failures in your inbox fairly soon. The reason the crosspost box is unchecked when you edit the entry is because the entry has not yet been crossposted -- the box only appears checked once the entry is crossposted.

Once the attempt to crosspost fails and you receive the final failure message in your inbox, you can try to crosspost it again by editing the entry, checking the box, and saving the entry again. This will kick off a new attempt to crosspost the entry, although you may want to wait until new entries are reliably being crossposted again.

There's no need to let us know that you're having the problem too -- pretty much everybody will be having it at the moment! Crossposts to other sites will probably also be slow to complete, because of the queue being taken up by delays to LJ.