mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
[staff profile] mark
I was paged about the site going down. Looking into it, it was caused by our global master database going offline. I initiated a swap on the global slave to promote it to master and the site was back up a few minutes later.

Slicehost sent the following email:

Dear Slicehoster,

At about 20:00 UTC on 01 May 2009, the server hosting your slice became unresponsive to our monitoring system.

Given the repeated issues this server has experienced, we are performing an emergency server swap to replace the hardware. Once the maintenance is complete, all slices will be restarted.

We apologize for the short notice and any problems this may cause you. Unfortunately this is the best course of action to prevent future problems. If you have any questions, please let us know.

We appreciate your understanding and patience as we deal with this issue. Thank you for your support!

Kind Regards,

Slicehost Support


It's kind of unfortunate that we end up with losing a database with no notice, but it's part of the price paid in a hosting environment like we have.
mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
[staff profile] mark
0810 GMT: It looks like our host, Slicehost, was having some network issues a few minutes ago.  We were offline/partially available for about 10 minutes.  Apologies for the inconvenience, and hoping for no repeat.

If I get more details I'll pass them along.

Also as a note, I'm changing our DNS provider from a privately run (by me) single-homed server to DynDNS.  They have a good track record and will be available even if Slicehost is down.

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