denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Denise ([staff profile] denise) wrote in [site community profile] dw_maintenance2016-12-03 11:02 pm

(no subject)

The site slowdown tonight (Saturday night) is due to database load -- Saturday nights are one of our busiest times and we're still going to need to do some performance tweaks to our new setup over the next few days as we run into load issues. (Some problems only show up once all y'all start banging on the site!) We've made a few changes now that will improve things for some people, and will do a more permanent fix later on tonight or tomorrow morning once the traffic dies down, since doing it now would just increase database load.

Site performance may continue to be rocky on and off for the next few days until we get everything tuned the way it needs to be tuned -- thank you for your patience!
dragondancer5150: (General - Problem Solver)

[personal profile] dragondancer5150 2016-12-04 05:43 am (UTC)(link)
*offers her Problem Solver hammer and curls up in a corner, kitty-style, to watch you guys work*

Really, though, THANKS AS ALWAYS for the attentiveness and communication! <333
rhi: A full pomegranate, a half pomegranate, and a pouring of seeds.  "I planted a seed." (seed)

[personal profile] rhi 2016-12-04 05:47 am (UTC)(link)
Thank you for keeping us updated!!
rafqa: (Default)

[personal profile] rafqa 2016-12-04 07:33 am (UTC)(link)
Love this site and always appreciate the way you keep us completely informed.
rattfan: (Default)

[personal profile] rattfan 2016-12-04 07:46 am (UTC)(link)
I haven't noticed it much; just one night I forgot and posted something, which promptly disappeared. Gone for ever, I thought; never mind, I'll try again in a day or so. When I did, my post was miraculously there.
saladscream: (Default)

[personal profile] saladscream 2016-12-04 10:19 am (UTC)(link)
Thank you so much for all your hard work and for keeping us informed. :)

♥ ♥ ♥
badly_knitted: (Jack - Big Smile)

[personal profile] badly_knitted 2016-12-04 12:36 pm (UTC)(link)
You guys are the best, you work so hard for us, I salute you!
moem: A computer drawing that looks like me. (Default)

[personal profile] moem 2016-12-04 06:27 pm (UTC)(link)
Please don't worry about our patience, there's plenty where that came from!

<3
filialucis: (Default)

[personal profile] filialucis 2016-12-04 10:20 pm (UTC)(link)
Is the following one of the "rocky" things that you guys are already aware of? Embedded videos are currently not displaying for me; instead, I'm getting this error message:

"Unable to connect

Firefox can't establish a connection to the server at embedded.dreamwidth.net.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."
disgruntledgirl: Taken from one of my many yahoo accts, which all mirror part of me. (Default)

Video embedding still wonky

[personal profile] disgruntledgirl 2016-12-05 01:13 am (UTC)(link)
Smooth sailing on everything else so far.
Cross posting, image hosting, replies - looking good.
kareila: (Default)

[personal profile] kareila 2016-12-05 03:07 am (UTC)(link)
Should be working now! Thanks for letting us know!
kareila: (Default)

Re: Video embedding still wonky

[personal profile] kareila 2016-12-05 03:08 am (UTC)(link)
Embedded content should be working now! Thanks for letting us know!
filialucis: (Default)

[personal profile] filialucis 2016-12-05 09:52 am (UTC)(link)
Perfectly! Thanks for fixing it so fast!
thnidu: It actually says MUPHRY'S LAW and the bottom of the word LAW is clipped off (Murphy's Law)

Picture embedding wonky

[personal profile] thnidu 2016-12-05 11:34 pm (UTC)(link)
A method I have used to post pictures has suddenly semi-failed.

As far as I know, there is no easy way for me to upload pictures into a post here (if there is, I'd love to learn about it), but in LiveJournal it's straightforward. So I start a post on LiveJournal and upload my picture into that, specifying that I want a link from the 300px image in the post to the full-size original. Then I copy the resulting HTML, including the URL of the picture at LiveJournal, and paste it into a new post here. When I save this post I have it automatically crosspost to LiveJournal, and after checking them both I delete the draft there.

This has worked for me for years. But now, although the LiveJournal post works just as intended, showing the 300px picture linked to the full-size one, the post here shows only the alt text, linked. See
https://thnidu.dreamwidth.org/1561849.html
http://thnidu.livejournal.com/1677718.html
kareila: (Default)

[personal profile] kareila 2016-12-06 04:54 am (UTC)(link)
Thanks for the detailed report! We discovered the image proxy for HTTPS pages was no longer responding. Should be fixed now!
thnidu: A maze. www.promrds.com/chapter9/mazegenerator.htm (maze)

Pictures working now; old "Save" bug still here

[personal profile] thnidu 2016-12-06 05:28 am (UTC)(link)
I haven't tried a new picture post yet, but the one I linked earlier is still broken in the same way WORKS NOW, after I've typed all this, but it took quite a while. Everything in regular black here was typed before I opened it again and found the picture appearing properly. I've (using HTML view)
• opened it for editing and saved it
• reloaded it; the pro
• opened it, added a space, and saved it
• reloaded it
• previewed it (looked right)
• switched to the visual editor (looked right) and saved it; this caused the string "Save" to be attached at the end, coming from the godawful mishMIME span appended to this comment. (I reported this bug several months ago and have seen it on other blogs as well. Obviously it has still not been fixed.)
• opened it in HTML again and deleted the mishmosh
• reloaded again

And each time till the last, when I viewed it on my journal, the picture was not there.


SaveSave

The mishmosh is above this line; as usual, only the word "Save" shows. Here it is again, with the angle brackets changed to square brackets:

[span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px "Helvetica Neue",Helvetica,sans-serif; color: rgb(255, 255, 255); background: rgb(189, 8, 28) url("data:image/svg+xml;base64,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") no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer; border: medium none; top: 15px; left: 15px;"]Save[/span][span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px "Helvetica Neue",Helvetica,sans-serif; color: rgb(255, 255, 255); background: rgb(189, 8, 28) url("data:image/svg+xml;base64,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") no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer; border: medium none;"]Save[/span]


kareila: (Default)

Re: Pictures working now; old "Save" bug still here

[personal profile] kareila 2016-12-06 06:20 am (UTC)(link)
In the future, you may want to try restarting your browser or clearing cache instead of editing the post repeatedly - editing the post doesn't change the proxy URL for the image, so it doesn't force the browser to reload the proxied image.

I do remember seeing your report about the extra content appended at the end of the edited entry, but I was sure it was caused by a browser extension and not our site. Based on these comments, I've narrowed it down to the issue mentioned here:

Topic: [Resolved] Edit button shows up in post html « WordPress.org Forums
https://wordpress.org/support/topic/edit-button-shows-up-in-post-html/page/2/
thnidu: my familiar. "Beanie Baby" -type dragon, red with white wings (Default)

Re: Pictures working now; old "Save" bug still here

[personal profile] thnidu 2016-12-06 06:32 am (UTC)(link)

I'm using my Android phone, and AFAIK I have no extensions in Firefox on it. I did have the Pinterest app; could that have caused it? I've deleted it, so we'll see what happens.

I've also had the problem on my laptop; will check tomorrow.

kareila: (Default)

Re: Pictures working now; old "Save" bug still here

[personal profile] kareila 2016-12-06 06:47 am (UTC)(link)
Yes, it looks like the same functionality is enabled on Android when you install the Pinterest app.

https://help.pinterest.com/en/articles/add-pinterest-browser-button#Android
thnidu: blank white robot/avatar sitting on big red question mark. tinyurl.com/cgkcqcj via Google Images (question mark)

Re: Pictures working now; old "Save" bug still here

[personal profile] thnidu 2016-12-06 06:58 am (UTC)(link)
Thanks. On my laptop now, I see that I do have the Pinterest add-in installed. I barely use Pinterest and have little reason to keep it, either the app or the add-in; out they'll go.

But why can't you contact Pinterest and tell them that their code is causing you this problem (and losing them subscribers)?
kareila: (Default)

Re: Pictures working now; old "Save" bug still here

[personal profile] kareila 2016-12-06 07:22 am (UTC)(link)
You're welcome to try contacting them yourself! When I looked just now, they required a username and password to access their Developer Support area. The regular contact form seems geared toward reporting content, not software bugs.
thnidu: my familiar. "Beanie Baby" -type dragon, red with white wings (Default)

Re: Pictures working now; old "Save" bug still here

[personal profile] thnidu 2016-12-06 08:07 am (UTC)(link)

Grrrr. I'll try that but not now, it's 3 am.

quatorze: myself dancing! (Default)

[personal profile] quatorze 2016-12-08 11:37 am (UTC)(link)
Psssst, guys... why not update dw_news a bit, or else make some changes to what's displayed on the front page? Now it shows something from Dec. 1 last year as latest news...
filialucis: (Default)

[personal profile] filialucis 2016-12-08 04:08 pm (UTC)(link)
Hmm, is email posting broken? I've tried it twice, once with image attachments and once without, and neither post seems to have made it into my journal!

ETA: correction, the post without attachments has turned up after a slight delay. Still no sign of the one with the images, though.
Edited 2016-12-08 16:16 (UTC)
kareila: (Default)

[personal profile] kareila 2016-12-08 05:16 pm (UTC)(link)
I don't believe it's currently broken, but depending on your email provider, it may be delayed quite a bit, or their server may decide not to send it. If it doesn't show up after a few hours, you can try resending it and see if it gets through the second time.
filialucis: (Default)

[personal profile] filialucis 2016-12-08 06:07 pm (UTC)(link)
Thanks! As a matter of fact the post with the image attachments has turned up in the interim... but it's appearing on my journal page below another entry that I made after sending the email post! I don't know whether that tells you anything about the cause of the delay -- DW or my email provider (Gmail, BTW). Either way, all's well that ends well.
thnidu: It actually says MUPHRY'S LAW and the bottom of the word LAW is clipped off (Murphy's Law)

error when going to recent post of mine

[personal profile] thnidu 2016-12-08 09:03 pm (UTC)(link)
I just got this message on my Android (hw & sw: see my earlier comments) via mobile data when trying to switch from, iirc, my reading page to https://thnidu.dreamwidth.org/1563114.html. The next try worked.

Error running style: Died in S2::run_code running EntryPage::print(): Database handle unavailable [user: thnidu; cluster: 8, errstr: ] at /home/dw/production/cgi-bin/LJ/Subscription.pm line 87.
kareila: (Default)

Re: error when going to recent post of mine

[personal profile] kareila 2016-12-09 01:26 am (UTC)(link)
Whenever you see "Database handle unavailable" that means the site can't connect to the database. Mark's been working on things this afternoon to better handle the load, so hopefully you won't see it again.
thnidu: glowing light bulb. tinyurl.com/33j2v8h (light bulb)

Re: error when going to recent post of mine

[personal profile] thnidu 2016-12-09 01:34 am (UTC)(link)
Ah, thank you. This must be an extraordinary load. I don't recall seeing that message before.
thnidu: my familiar. "Beanie Baby" -type dragon, red with white wings (Default)

Re: error when going to recent post of mine

[personal profile] thnidu 2016-12-09 05:08 am (UTC)(link)

Oh, yeah. I've worked in the software industry (senior linguist at Dragon Systems all through the 1990s), and I've seen how that goes.

clairetemple_rn: (Default)

Are Notifs Broken?

[personal profile] clairetemple_rn 2016-12-10 01:00 pm (UTC)(link)
Haven't got any in about a week.
rambl3: green tribal bearface (Default)

[personal profile] rambl3 2016-12-11 07:01 am (UTC)(link)
lol Go figure I just start getting back to using this website and I've got a slow Internet connection paired with a decade old high-end laptop and the site itself is slow. Actually, I never wouldn't noticed if I didn't read this! So nice to see the inner circle being so transparent and communicating everything with the rest of the userbase.
ravenna: (Default)

[personal profile] ravenna 2016-12-12 08:15 am (UTC)(link)
I've run into this error while trying to upload icons:

"Unable to contact storage server. Your picture has not been saved. at /home/dw/production/cgi-bin/LJ/Userpic.pm line 741."

Is this a related issue or have I borked something? (sorry for the double comment, I decided to use a non-embarrassing-rpg-account instead)
alierak: (Default)

[personal profile] alierak 2016-12-13 05:46 pm (UTC)(link)
Probably a related issue. I think I found a service that needed to be restarted after a database failover, but wasn't. Is it working now?
ravenna: (Default)

[personal profile] ravenna 2016-12-14 01:15 am (UTC)(link)
Seems to be working now, yeah! Thanks!
lxe: (Default)

[personal profile] lxe 2016-12-26 10:19 am (UTC)(link)
There are, and would be, quite a few migrants from http://livejournal.com in the recent and coming days. Please let us know if a fundraising campaign is/may be desired to help you keep up with that. I am offering paid accounts to my fellow refugees to help them rebuild their network at the new location, but if a more centralized effort is needed, PLEASE let us know.
kareila: (Default)

[personal profile] kareila 2016-12-26 05:24 pm (UTC)(link)
We've noticed, and thank you for the patronage! If you have some spare time and are familiar with the site, we could use some more volunteers to keep an eye on incoming support requests: http://www.dreamwidth.org/support/help
lxe: (Default)

[personal profile] lxe 2016-12-27 01:51 am (UTC)(link)
Oh thank you, let me take a look.