karzilla: a green fist above the word SMASH! (Default)
Karzilla, Destroyer of Bugs ([staff profile] karzilla) wrote in [site community profile] dw_maintenance2016-12-02 10:21 am

Known Issues Update 12/2

  • The site may occasionally be slow to respond or have trouble connecting as we tune servers and databases, or you may receive Gateway Timeout errors.

  • Comment notification emails may be delayed due to database load.

  • Inbound email (post-by-email and comment-by-email) may be delayed for a bit while your outgoing mail server catches up with the switch.

  • Email sent to your username@dreamwidth.org address may be more likely to be marked as spam, due to our mail server changing its IP address.

  • The site search database may be missing entries and comments and will catch up over the next few days, as database load allows. Entries and comments posted since the site came back up will be added to the index as they're posted.

  • Logging into other sites using your Dreamwidth OpenID is working again! Yay!

  • Loading embedded content over secure connections should be fixed!

  • There is a known problem with trying to rearrange elements on the Beta Update page because a script element isn't loading properly. Update: This should be fixed now!


Let us know if you see anything else odd with the site that isn't listed here!

pauamma: Cartooney crab holding drink (Default)

[personal profile] pauamma 2016-12-02 07:28 pm (UTC)(link)
Out of curiosity (and also because of IRC saying that it happened before but no one remembered why), what was the problem with OpenID?
shokola: sexy boy - air (Default)

[personal profile] shokola 2016-12-02 07:54 pm (UTC)(link)
Very minor thing I've noticed is that for paid accounts, opening the browse window to select an icon for comments is very hit and miss. If it doesn't load in the usual amount of time, chances are you'll have to close the window and try again.
kareila: IT prepares you for a life of fighting with PCs nonstop. (sysadmin)

[personal profile] kareila 2016-12-02 07:58 pm (UTC)(link)
I think it could be best characterized as "problems using deprecated methods in a third-party module", but it could also be fairly characterized as "how the heck did this ever work in the first place?" We think the previous fix may have been to revert to an older version of the module.
kareila: (Default)

[personal profile] kareila 2016-12-02 08:02 pm (UTC)(link)
That may be another symptom of the same problem that is causing issues on the beta update page. We are investigating a fix for that! Or, if it's not a consistent failure, it might be the that the related JavaScript sometimes takes too long to load and times out. Sorry for the inconvenience!
shokola: sexy boy - air (Default)

[personal profile] shokola 2016-12-02 08:05 pm (UTC)(link)
Oh gosh, no inconvenience! This site is great, and great things take work like this. Just wanted to bring it up in case it pointed to an issue you didn't yet know about. Thanks for all you folks do!
kareila: (Default)

[personal profile] kareila 2016-12-02 08:08 pm (UTC)(link)
Thank you! Dreamwidth users are the best! ❤️
pauamma: Cartooney crab holding drink (Default)

[personal profile] pauamma 2016-12-03 02:39 am (UTC)(link)
Thanks
chomiji: A cartoon image of chomiji, who is holding a coffee mug and a book and wearing kitty-cat ears (Default)

[personal profile] chomiji 2016-12-04 12:49 am (UTC)(link)
I'm having trouble getting an embedded video to load on one of my journal entries. The mirror at LJ is working fine.

(frozen comment)

[personal profile] psybelle 2016-12-04 03:39 am (UTC)(link)
there's a bunch of stuff that's timing out:
viewing the comments on this thread,
previewing edits to a post,

um. I forgot….

(okay, posting this comment)

(frozen comment)

[personal profile] psybelle 2016-12-04 03:39 am (UTC)(link)
there's a bunch of stuff that's timing out:
viewing the comments on this thread,
previewing edits to a post,

um. I forgot….

(okay, posting this comment)

(frozen comment)

[personal profile] psybelle 2016-12-04 03:39 am (UTC)(link)
there's a bunch of stuff that's timing out:
viewing the comments on this thread,
previewing edits to a post,

um. I forgot….

(okay, posting this comment)

(frozen comment)

[personal profile] psybelle 2016-12-04 03:39 am (UTC)(link)
there's a bunch of stuff that's timing out:
viewing the comments on this thread,
previewing edits to a post,

um. I forgot….

(okay, posting this comment)

[personal profile] psybelle 2016-12-04 03:40 am (UTC)(link)
there's a bunch of stuff that's timing out:
viewing the comments on this thread,
previewing edits to a post,

um. I forgot….
lewd: (Default)

[personal profile] lewd 2016-12-04 03:53 am (UTC)(link)
dns and 504 errors all over the place when trying to load pages and comments. and i logging in is hit and miss. took me half a dozen tries before it stuck.
1179875: Shiro run to the escape pod season two episode three (Default)

[personal profile] 1179875 2016-12-04 04:06 am (UTC)(link)
I keep getting two different kinds of 504 Gateway Time-out pages. 1/4th the time I make it but the rest the 504 pages. Please help!
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2016-12-04 05:00 am (UTC)(link)
We're working on it! Sorry about the hassle -- we're still going to be tweaking things for a few days.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2016-12-04 05:01 am (UTC)(link)
Sorry about the hassle! The next few days have the potential to have some performance issues -- we're still trying to figure out the optimal configurations for the new hardware setup.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2016-12-04 05:17 am (UTC)(link)
Sorry! Saturday night is one of our heaviest load periods & we still need to do some performance tweaks. The next few days may continue to have some site loading problems as we finalize the new setup.
kareila: (Default)

[personal profile] kareila 2016-12-04 06:03 am (UTC)(link)
We had some trouble earlier with embedded videos not loading on https connections, that would work over http - but we fixed that Thursday. So if you're still seeing embedding issues, can you open a support request with a link to the entry that is causing problems for you? Thanks :)
marahmarie: my initials (MM) (Default)

[personal profile] marahmarie 2016-12-04 06:14 am (UTC)(link)
Just opened a support request myself, because I'm having the same issue on my end, as well. Thanks.
xoxomarina: (Default)

[personal profile] xoxomarina 2016-12-04 06:31 pm (UTC)(link)
All embedded videos on my journal are not displaying either, saying "embedded.dreamwidth.net refused to connect".
kareila: (Default)

[personal profile] kareila 2016-12-05 03:09 am (UTC)(link)
Should be working now! Thanks for letting us know!
kareila: (Default)

[personal profile] kareila 2016-12-05 03:09 am (UTC)(link)
Should be working now! Thanks for letting us know!
kareila: (Default)

[personal profile] kareila 2016-12-05 03:09 am (UTC)(link)
Should be working now! Thanks for letting us know!
turlough: Frank Iero asking a question, art by theopteryx ((mcr art) excuse me?)

[personal profile] turlough 2016-12-05 08:49 pm (UTC)(link)
I don't know if this is connected but I'm having trouble with my mood theme(s). Many of the pics just won't load. Some of them do but it seems kind of random which ones. (All of them loads when I try to look at them directly without the DW bits in the URLs.) Also, the manage mood theme page - http://www.dreamwidth.org/manage/moodthemes - stalls halfloaded indefinitely.
1179875: (Shiro VoltronLD → art past smile before)

[personal profile] 1179875 2016-12-05 08:51 pm (UTC)(link)
Thank you for responding fast and I am sorry I was slow! That is understandable. I should have thought of the new update. I am glad it is simple. Thank you for very much for all the time you and everyone put into this place! :D
miella: circle of green stones on sand (Default)

[personal profile] miella 2016-12-06 03:22 am (UTC)(link)
I'm having some, but not all, of my feeds not displaying pictures. Is this a known thing? I see stuff about videos listed here, but not images.

Thanks!
kareila: (Default)

[personal profile] kareila 2016-12-06 04:52 am (UTC)(link)
Thanks for the report! We discovered the image proxy for HTTPS pages was no longer responding. Should be fixed now!
kareila: (Default)

[personal profile] kareila 2016-12-06 04:53 am (UTC)(link)
Thanks for the report! We discovered the image proxy for HTTPS pages was no longer responding. Should be fixed now!
turlough: Party Poison making heart-heands, art by askpoison ((mcr art) *heart*)

[personal profile] turlough 2016-12-06 06:32 pm (UTC)(link)
It's working perfectly now, thank you!