denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Denise ([staff profile] denise) wrote in [site community profile] dw_maintenance2016-04-15 07:11 pm

(no subject)

People getting mail at Gmail are reporting email delays of about an hour. As far as I can figure out, it's because some of our recent changes to our network have wiped out our existing sending reputation with them and made us start building reputation again, and they're refusing all mail on first delivery and making us re-send it. (It's a common spam reduction technique, because spammers don't bother retrying if the first attempt fails.)

There isn't much we can do about it but wait it out until Gmail decides that we're legit senders again, but we'll poke at it and see if there's anything we can do to make the process go faster. (I doubt there will be, though; Gmail is persnickety.) In the meantime, to get comment notification email faster, you can switch your confirmed email to a different provider, or just refresh your on-DW inbox.

EDIT: And people are now letting me know that mail's delayed to other providers, too, which is probably follow-on effects from having to send everything to Gmail at least twice. There isn't a lot we can do about it; I'm sorry about the hassle, folks.
alexseanchai: Blue and purple lightning (Default)

[personal profile] alexseanchai 2016-04-15 11:17 pm (UTC)(link)
Thanks!
minim_calibre: (Default)

[personal profile] minim_calibre 2016-04-15 11:26 pm (UTC)(link)
I'm noticing them with Yandex, too, which is odd for Yandex. (I switched to it because I had so many issues with other providers.)

That said, it's just in the last couple of hours that I've seen it.
vorbarra: (Default)

[personal profile] vorbarra 2016-04-15 11:27 pm (UTC)(link)
Thanks for the explanation! I appreciate knowing what's going on. :)
niqaeli: cat with arizona flag in the background (Default)

[personal profile] niqaeli 2016-04-15 11:29 pm (UTC)(link)
Oh, Gmail. *facepalm*

Thanks for the update!
broken_arrow: (Default)

[personal profile] broken_arrow 2016-04-15 11:34 pm (UTC)(link)
I use a different provider, Yahoo Mail, and I'm not getting notifs either. They were delayed by about an hour last night, and tonight I've been tagging with someone for two hours now and haven't gotten a single notif.

Just wanted to let you know, it's not just gmail.
resipiscent: (Default)

[personal profile] resipiscent 2016-04-15 11:37 pm (UTC)(link)
hello! i'm on hotmail and i'm GETTING notifs but they're very delayed! thank you for the update though :)
utselet: (Default)

[personal profile] utselet 2016-04-15 11:39 pm (UTC)(link)
Just to chime in, it's way more than an hour, and has been since last night. I'm getting some notifs in my inbox from hours ago, and I haven't gotten email notifs at all on some replies.
jordannamorgan: Claude Rains as Jack Griffin, "The Invisible Man". (Jack Griffin)

[personal profile] jordannamorgan 2016-04-16 12:34 am (UTC)(link)
Would the backups caused by the Gmail mess be delaying replies to other email services (as in not-free, ISP-based ones)? Because I'm on one of those, and... yep. *sigh*
the: (nomi ☛ ( 04 ))

[personal profile] the 2016-04-16 12:35 am (UTC)(link)
is there a super loosy-goosy ETA on when notifs might be back to normal?
kore: (Default)

[personal profile] kore 2016-04-16 12:51 am (UTC)(link)
Oh, GMAIL. (They've started to send good mail to my spam and spam to my inbox again.) Also, thank you for keeping us updated and being so informative about issues like this.
jordannamorgan: Edward Elric, "Fullmetal Alchemist". (FMA Move Forward)

[personal profile] jordannamorgan 2016-04-16 12:57 am (UTC)(link)
Understood. Knowing it's just a temporary thing to slog through helps. Thanks for the excellent communication!
kore: (Default)

[personal profile] kore 2016-04-16 01:12 am (UTC)(link)
I just got Gmail copies of comments I made at 3:29 pm (comment timestamp), timestamped 5:59 in Gmail, if that helps any. I don't seem to be missing any, though, they're just delayed. For right now I'm just keeping my DW inbox open in its own tab.
borneinblood: (looking out on the world)

[personal profile] borneinblood 2016-04-16 01:33 am (UTC)(link)
Yeah, this is about what it's looking like for me as well, as far as I can tell. I've definitely been checking the DW inbox as best I can in the meanwhile, though.
resipiscent: (Default)

[personal profile] resipiscent 2016-04-16 01:55 am (UTC)(link)
that's cool. i'm just happy that you guys are always right on this stuff!
brave_heart_verity: (Default)

[personal profile] brave_heart_verity 2016-04-16 01:59 am (UTC)(link)
Try more like three hours. I just got the notification about this post.

Livable, but annoying. Any idea how long it'll take before it gets better?

[personal profile] betyoucanbetyoucant 2016-04-16 03:28 am (UTC)(link)
So far I've seen that AOL/AIM is letting you get alerts. That's the email I connected this journal specifically to after trying to get with gmail and hotmail.
supraliminally: (neutral -- blank look)

[personal profile] supraliminally 2016-04-16 04:42 am (UTC)(link)
Is there anything we can do on our ends? Like some kind of account setting to manually whitelist anything from your domain?
brave_heart_verity: (Default)

[personal profile] brave_heart_verity 2016-04-16 05:20 am (UTC)(link)
We only hate it when it doesn't do what we want. To misquote Churchhill, it's the worst form of communication except for all those other forms that have been tried from time to time.

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