denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Denise ([staff profile] denise) wrote in [site community profile] dw_maintenance2016-04-15 07:11 pm

(no subject)

People getting mail at Gmail are reporting email delays of about an hour. As far as I can figure out, it's because some of our recent changes to our network have wiped out our existing sending reputation with them and made us start building reputation again, and they're refusing all mail on first delivery and making us re-send it. (It's a common spam reduction technique, because spammers don't bother retrying if the first attempt fails.)

There isn't much we can do about it but wait it out until Gmail decides that we're legit senders again, but we'll poke at it and see if there's anything we can do to make the process go faster. (I doubt there will be, though; Gmail is persnickety.) In the meantime, to get comment notification email faster, you can switch your confirmed email to a different provider, or just refresh your on-DW inbox.

EDIT: And people are now letting me know that mail's delayed to other providers, too, which is probably follow-on effects from having to send everything to Gmail at least twice. There isn't a lot we can do about it; I'm sorry about the hassle, folks.
azurelunatic: A glittery black pin badge with a blue holographic star in the middle. (Default)

Re: Oh, wow

[personal profile] azurelunatic 2016-04-17 08:27 am (UTC)(link)
At the least a dedicated IP; I'm a little fuzzy on how easy it would be to tell that two things were on the same physical box as opposed to just the same data center if they have separate IPs; that's a level of forensics a little beyond my expertise.

Even though my buddy's running his own mail server and gets to make his own rules, the straight-up blackholing of suspected spammers is helpful because it's basically a "woops, there's no mail server there anymore" message, rather than a "there's a mail server here but it says Talk to the Hand b/c the inbox ain't listening" (an explicit hard bounce message) or a "Heyyyyyyy we got your email bro!" (accept and send to spambox). Spammers who get a "heyyyyyyyyyyy we got your email bro!" will increase the amount of spam they spray at that server, since it's just indicated it's a possible target. So he's made that choice deliberately and from an informed place. Unfortunately this time it did in fact catch legit mail. So he sent the relevant information along to the agent so the agent could give it to his IT guy to go talk to the blacklist maintainers and get un-blacklisted.
Edited 2016-04-17 08:30 (UTC)
marahmarie: my initials (MM) (Default)

Re: Oh, wow

[personal profile] marahmarie 2016-04-18 01:27 am (UTC)(link)
I failed to take into account that letting spam through encourages spammers to simply send more spam. Thanks for explaining that as it illuminates a lot (admittedly, my ideas on how spam could be handled are likely naive and uninformed, which is why I ask a lot of questions and wonder openly about a lot of things - there are probably good reasons my ideas are impractical or just plain undoable but I can't envision what they are without looking a lot more into the topic).
azurelunatic: A glittery black pin badge with a blue holographic star in the middle. (Default)

Re: Oh, wow

[personal profile] azurelunatic 2016-04-18 02:29 am (UTC)(link)
Yup. Encouraging spammers: feeding seagulls is a better life choice!
marahmarie: Cockroaches get cancer, too (cigarettes)

Re: Oh, wow

[personal profile] marahmarie 2016-04-19 03:55 am (UTC)(link)
Never, ever feed the seagulls! If you practically grew up on the beach like I did then you know this is blasphemy! (Spent major chunks of my childhood/life on one or another.)

Barely any worse than feeding spammers, though, I must admit.
jordannamorgan: An axe-wielding skeleton in a baseball cap. (Mayhem)

Re: Oh, wow

[personal profile] jordannamorgan 2016-04-18 05:12 am (UTC)(link)
I just had to say that the phrasing of your examples was hysterical. :D Still making me giggle.
azurelunatic: A glittery black pin badge with a blue holographic star in the middle. (Default)

Re: Oh, wow

[personal profile] azurelunatic 2016-04-18 05:54 am (UTC)(link)
My excessively helpful brain has now started to ponder life as it would be if email servers had names and personalities like Culture ships.