mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
Mark Smith ([staff profile] mark) wrote in [site community profile] dw_maintenance2013-07-18 21:11

Code push complete!

...and we're back!

Please let me know of any problems you see. We've got hands on deck ready to pounce any issues and take care of them as quickly as we can.

Thanks for your patience!
fu: Close-up of Fu, bringing a scoop of water to her mouth (Default)

[staff profile] fu 2013-07-19 04:29 (UTC)(link)
Here and on-duty!
misskat: Dreamsheep in the snow, with MissKat on top and Minion #2 underneath (Dreamwidth Minion #2)

[staff profile] misskat 2013-07-19 04:47 (UTC)(link)
Me tooooooo.
jordannamorgan: Frank McHugh as Francis, "Footlight Parade". (Hmm!)

[personal profile] jordannamorgan 2013-07-19 04:43 (UTC)(link)
Just out of curiosity, was part of the intent of this maintenance to make the site faster? Because I find that the load time seems blazing right now. (And mine is *not* a blazing internet connection.)

Bravo, in any case!
misskat: Kat and Afuna, both grinning (Kat and Fu)

[staff profile] misskat 2013-07-19 04:47 (UTC)(link)
We got new hardware! Well, we got switched over to the new hardware, and decommissioned the old hardware.

Glad to hear that things are super speedy lemon squeezy!
vass: A sepia-toned line-drawing of a man in naval uniform dancing a hornpipe, his crotch prominent (Default)

[personal profile] vass 2013-07-19 05:33 (UTC)(link)
Tiny cosmetic problem: now that it displays who's on the filter when you're filtering a new post (which is a very nice new feature, thank you!) if one of the people in the first column is someuser.livejournal.com (or another longer than usual name) then that will overlap with the names in the second column of names.
ilyena_sylph: (Dreamwidth "d", rainbow-colored by Sophie) (Dreamwidth)

[personal profile] ilyena_sylph 2013-07-20 01:23 (UTC)(link)
I love DW. Someone already logged my current issue.

And yeah, it's the very worst with livejournals.
flamebyrd: (Default)

[personal profile] flamebyrd 2013-07-19 05:56 (UTC)(link)
I don't know if it's usually slow, but I made an email reply to a comment about 10 minutes ago and it hasn't shown up yet.

Other than that, looks good for me. You all rock. :D
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2013-07-19 06:03 (UTC)(link)
Ha, we both did the same thing.
flamebyrd: (Default)

[personal profile] flamebyrd 2013-07-19 13:27 (UTC)(link)
Sorry, I went to bed, so belated thanks for the quick fix!
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2013-07-19 06:03 (UTC)(link)

Testing, testing, one two three!

kore: (Default)

[personal profile] kore 2013-07-19 06:12 (UTC)(link)
Didn't feel a thing! and the site is really fast now. You guys ROCK.
zik: (Default)

[personal profile] zik 2013-07-19 09:29 (UTC)(link)
AWESOME over here. /no1
tyger: An unidentified person-shape from Detective Conan.  Text: LURKER (Lurker)

[personal profile] tyger 2013-07-19 13:43 (UTC)(link)
I got a pop-up with the message 'error' just now. It's probably because my internet was going wonky, but I figured I should mention it. (I was just loading my reading page, so nothing unusual at all there.)
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2013-07-19 13:51 (UTC)(link)

That usually means that your internet crapped out while you were trying to load something, yes! If you notice it happening when your internet connection isn't being wonky, or happening regularly, let us know again, though.

tyger: A surskit with a heart above it.  Text: chuu! (pokémon - surskit)

[personal profile] tyger 2013-07-19 13:55 (UTC)(link)
Shall do!
wiseheart: (Default)

[personal profile] wiseheart 2013-07-19 19:46 (UTC)(link)
I'm back to the old problem that while entries get imported from LJ, comments don't while I get the message in my inbox that they have been imported. Well, they probably do, they just won't show up. You think they might tomorow or so?
misskat: Dreamsheep in the snow, says MissKat and Support in red (_support)

[staff profile] misskat 2013-07-19 19:52 (UTC)(link)
Can you open a Support request, please? I'm tracking a few different issues with comment importing, and more datapoints are appreciated.

[personal profile] martienne17 2013-07-19 22:20 (UTC)(link)
I have a friend who uses DW on her phone, and she's found since the code push the text box will no longer adjust for longer comments, so she has to limit herself to a sentence or two. She uses a Droid RAZR M with the Chrome browser.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2013-07-19 23:05 (UTC)(link)

Huh. I don't think we did anything that chould have affected that; can you ask her to try rebooting her phone and see if the problem clears up? (If not, we'll see if we can find somebody with the same setup and see if they can reproduce.)

Also, is that in site skinned comment pages or journal-styled comment pages, and if journal-styled, a) does it happen in all styles and b) if not, which ones does it happen in?

ally_music: (seriousness)

[personal profile] ally_music 2013-07-20 02:51 (UTC)(link)
I'm pretty sure it's not my internet connection but sometimes when loading or reloading a page I get the code 403 - Access denied. It usually goes away after reloading once more but this hasn't happened before.
azurelunatic: Azz and best friend grabbing each other's noses.  (Default)

[personal profile] azurelunatic 2013-07-20 02:58 (UTC)(link)
It happened to me once before this code push.

So it's not just you.
immortalia: (☆ tell me everything.)

[personal profile] immortalia 2013-07-20 20:04 (UTC)(link)
Hello! I have a few threads tracked using this account for RP and ever since the code push, I am not getting any notifs for new replies. I still have them tracked, too, which is odd. A few of my friends are also reporting problems with this issue.

Thank you for any help offered.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2013-07-20 23:24 (UTC)(link)

When you say that you're not getting notifications, do you mean that you're not receiving emails but the notification does appear in your inbox, or that the notifications don't appear in your inbox at all?

Unfortunately, if you're not receiving emails but the notification does appear in your inbox, it's probably your mail provider blocking email from us or routing them into your spam folder. Check your spam folder, and make sure the notifications aren't there!

immortalia: (Default)

[personal profile] immortalia 2013-07-20 23:29 (UTC)(link)
I'm getting nothing in my DW inbox nor my gmail for these threads. I'm getting notifications that are "Reply to your comment", but I'm not getting things that are titled "Reply to a comment" followed by the community/journal and the post number.

I can take a screenshot if it would help or link the threads in which I am not receiving notifications from.
Edited 2013-07-20 23:30 (UTC)
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2013-07-20 23:53 (UTC)(link)

Replies to your entries in communities or your comments in other peoples' journals don't go through the inbox right now (I'm sorry, I forgot to specify that in my first response!) -- that's due to a lot of very boring details about the backend system that runs notifications. (Fortunately, our summer intern is working on changing that.)

I've had a look through our logs and it doesn't look like there are any failures right now -- notifications and emails are being sent out properly. Again, check your spam folder and see if anything's in there, and if there isn't, contact your mail provider and let them know you're missing email that's being sent to you. It's entirely possible that email notifications of replies to entries in communities or comments in other peoples' journals are being spam-filtered while others aren't; the two are generated through two separate systems and the emails they produce are subtly different in ways that can definitely cause mail providers to filter or spam-flag them differently.

Your email provider, unfortunately, is pretty notorious for unilaterally declaring stuff spam and blocking it even before it gets to your account to be put in the spam folder. If they aren't able to help you, you might want to try creating an alternate account for email somewhere else temporarily.

Like I said, our summer intern is working on fixing up a lot of things about the notification and email system that should hopefully make the issue less of a problem, and at the very least will make sure that notifications of replies to community entries and your comments in others' journals will go through the on-site inbox, which will mean you can at least check the on-site inbox for stuff that your email provider ate. Ultimately, though, the problem is that email is a crappy and unreliable protocol sometimes :(

shadowscall: (Autumn)

[personal profile] shadowscall 2013-07-23 02:15 (UTC)(link)
Hi,

I'm not getting any notifs in my DW inbox either. I'm in a roleplay community and I just started tagging a thread, and I've got it set to notify me. I am getting my e-mail notifs from Yahoo, though. This only started today. Thanks for any help!
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2013-07-23 03:07 (UTC)(link)

You won't get notifications in the inbox of replies to your community entries or comments you make in other people's journals -- that notification path doesn't use the inbox. (Unless you explicitly track that particular entry or thread, in which case you will. I know it's confusing -- we have somebody working on clearing that up this summer.)

If that's not what you mean, can you give a bit more detail about what you were expecting?

shadowscall: (Autumn)

[personal profile] shadowscall 2013-07-23 03:24 (UTC)(link)
No, I track the individual threads that I participate in. I'm just not getting any notifs when someone replies to the thread. It shows up in my e-mail, I double checked, but not in my DW inbox. I don't often actually check my e-mail, so I have to keep refreshing the thread to see if I have a reply. I've also got this particular thread tracked too, and I'm also not receiving anything for it here. Everything was working just fine before the code push, so I dunno if something went wonky somewhere.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2013-07-23 04:31 (UTC)(link)
Hm. I'm not reproducing, and I don't see any problems in the logs.

Try this:

1) Go to http://www.dreamwidth.org/manage/settings/?cat=notifications
2) Uncheck the box next to the particular entry you aren't receiving notifications for (on the left-hand side next to the trash can icon, not the right-hand side under the 'email' column)
3) Save
4) Reload page
5) Recheck box
6) Save

See if that fixes the problem?
shadowscall: (Autumn)

[personal profile] shadowscall 2013-07-23 23:54 (UTC)(link)
Nope, still not working. ^^; Unfortunately it's not just this account, it's also doing this on my personal journal and my other roleplay accounts, I checked this morning.

Sorry this is such a hassle.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2013-07-24 00:48 (UTC)(link)

Can you open a support request? This will need some more research work!

shadowscall: (Autumn)

[personal profile] shadowscall 2013-07-24 06:06 (UTC)(link)
Done, and thanks!
juliet316: (DW: Rory facepalm)

[personal profile] juliet316 2013-07-25 21:30 (UTC)(link)
Crossposting to LiveJournal isn't working again. And checking the open support requests, I'm not the only one that's not able to crosspost to LiveJournal.
juliet316: (SG-1: Sam Carter)

[personal profile] juliet316 2013-07-26 00:44 (UTC)(link)
I tried this quite a few times before just deleting the post and posting it to LJ proper. Didn't help still refused to crosspost.