denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Denise ([staff profile] denise) wrote in [site community profile] dw_maintenance2013-06-17 07:36

Payment processing temporarily down

The backend system that runs payments is temporarily unavailable, and will be fixed as soon as possible. If you've tried to make a payment at any time between last night & now and gotten an endless wait, your payment is almost certainly in the queue to be processed as soon as the backend is back up & running -- you don't need to submit it again.

If you wind up getting multiple charges when it comes back up (for instance, if you re-submitted the form, thinking that your internet connection was to blame) you can open a support request (in the Account Payments category) after the payment is processed and I'll issue a refund to your card for the extra charges.

We're really sorry about the downtime!