mark: Photo of Mark's face, taken in standard office fluorescent. (me)Mark Smith ([staff profile] mark) wrote in [site community profile] dw_maintenance,
@ 2013-01-13 02:45 pm UTC
  • Previous Entry
  • Add to Memories
  • Tell someone about this!
  • Next Entry
Hi all,

The site outage is over. My apologies for the downtime.

One of our databases filled up its disk and went offline, and this caused the site to stop responding. We failed over to the backup database and everything is now back up and running.

Everything should be working. Please let us know if you see any trouble.

We will need to schedule a maintenance window soon to handle the full database and rebuild the cluster so we have a pair again. Stay tuned to this account to watch for announcements about that.



Some time last year we realized that our master database pair was filling up its disk, so as part of another downtime we were taking, we cleaned up the slave database and brought it down to around 40% disk usage -- well within comfort.

At the time, we couldn't clean up the master database without taking the site down again or extending the downtime even more, so we decided not to do it at that time and to wait. (Also, it's generally good to separate your maintenances on pairs -- that way if you do something bad and don't notice it, it has time to come out.)

Anyway, the idea was that later we would take another downtime, switch the databases, and then clean up the second machine. That didn't happen though, and the result was that today that database finally ran out of disk space.


Page 1 of 2

<<   [1] [2]   >>

(53 comments) - (Post a new comment)
(Flat) (Top-level comments only) (Expand All)

astro_noms: (cute owl)


[personal profile] astro_noms
2013-01-13 10:53 pm UTC (link)
Thanks for the awesome response time! <3

(Reply to this


kuwdora: (Fairy Critter)


[personal profile] kuwdora
2013-01-13 10:54 pm UTC (link)
♥ !

(Reply to this


sharpest_asp: Black and white art of a hissing snake arounda  dagger (General: Snake Knife)


[personal profile] sharpest_asp
2013-01-13 10:56 pm UTC (link)
Dang but you all rock for that response.

(Reply to this)  (Thread


ilyena_sylph: picture of Labyrinth!faerie with 'careful, i bite' as text (Labyrinth: i bite)


[personal profile] ilyena_sylph
2013-01-13 10:57 pm UTC (link)
+1.

I was driving so I didn't even see it.

I got home and there were announcements that DW was down, that you were working on it, and then within seconds of my getting home it was all better!

<3333333333333

(Reply to this)  (Thread from start)  (Parent


jumble: (back)


[personal profile] jumble
2013-01-13 10:58 pm UTC (link)
Seriously, props on not just the response time but the communication. It is bar none. This is a big part of why I love DW.

(Reply to this)  (Thread)  (Expand)


dragondancer5150: (DragonDancer5150)


[personal profile] dragondancer5150
2013-01-13 11:06 pm UTC (link)
SECONDING

(Reply to this)  (Thread from start)  (Parent


(no subject) - [personal profile] jelazakazone, 2013-01-13 11:21 pm UTC (Expand)
(no subject) - [personal profile] alionheartedgirl, 2013-01-14 06:19 am UTC (Expand)
(no subject) - [personal profile] narrativian, 2013-01-16 12:02 am UTC (Expand)
dil: (pic#883897)


[personal profile] dil
2013-01-13 10:59 pm UTC (link)
Monitoring free space would be a good idea :)

Anyhow thanks for the perfect response time!

(Reply to this)  (Thread


alierak: (default)


[personal profile] alierak
2013-01-13 11:10 pm UTC (link)
Yeah. We also realized we've been graphing but not alerting on disk space :/

(Reply to this)  (Thread from start)  (Parent


zing_och: Grace Choi from the Outsiders comic (Grace)


[personal profile] zing_och
2013-01-13 11:00 pm UTC (link)
Wow, that was fast! Thank you for letting us know.

(Reply to this


lawless523: kanzeon bosatsu (saiyuki: kanzeon peaches)


[personal profile] lawless523
2013-01-13 11:00 pm UTC (link)
I just tried posting a comment on someone else's journal and wasn't able to.

(Reply to this)  (Thread


denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (me, standing outside a broken phone booth)


[staff profile] denise
2013-01-13 11:09 pm UTC (link)
When you say "not able to", what happened?

(Reply to this)  (Thread from start)  (Parent)  (Thread)  (Expand)


(no subject) - [personal profile] lawless523, 2013-01-13 11:14 pm UTC (Expand)
(no subject) - [staff profile] denise, 2013-01-13 11:18 pm UTC (Expand)
(no subject) - [personal profile] dil, 2013-01-13 11:40 pm UTC (Expand)
(no subject) - [staff profile] denise, 2013-01-13 11:42 pm UTC (Expand)

(Screened Comment)
(Replies frozen) (no subject) - [staff profile] denise, 2013-01-14 12:37 am UTC (Expand)
(no subject) - [personal profile] lawless523, 2013-01-14 12:29 am UTC (Expand)
(no subject) - [staff profile] denise, 2013-01-14 12:33 am UTC (Expand)
hellkitty: (kitten flattened)


[personal profile] hellkitty
2013-01-13 11:00 pm UTC (link)
You guys are amazing. Things happen but you were on it immediately *and* communicated with us fast and honestly.

(Reply to this


strega_lyth: Лис'Санька (Лис'Санька)


[personal profile] strega_lyth
2013-01-13 11:01 pm UTC (link)
Thanks!

(Reply to this


pretty_panther: (av: thor and natasha)


[personal profile] pretty_panther
2013-01-13 11:02 pm UTC (link)
Dayum you guys were quick! Really appreciate your work and keeping us posted!

(Reply to this


solmedes: (Princess Maker 2 - Guard Commander)


[personal profile] solmedes
2013-01-13 11:04 pm UTC (link)
Seconding what they all said. That was remarkably quick.

I'm glad it was only disk space, and not something more serious.

(Reply to this


darjeeling: ([ ANIM ] everybody wears paper masks)


[personal profile] darjeeling
2013-01-13 11:04 pm UTC (link)
Not only was the hiccup barely long enough to even register as downtime, you swarmed all over fixing it like a Zergling rush AND we even got technical follow up on what caused it.

You guys are too awesome for words. ♥

(Reply to this


mn: (mn smile)


[personal profile] mn
2013-01-13 11:11 pm UTC (link)
Thank you very much indeed for fixing this so quickly!

(Reply to this


darth_eldritch: (Black Hole)


[personal profile] darth_eldritch
2013-01-13 11:12 pm UTC (link)
Thank you!

I knew everything was going to be fine soon!

(Reply to this


justhuman: dreamwidth icons with paul gross arms :-) (dreamwidth-yay)


[personal profile] justhuman
2013-01-13 11:34 pm UTC (link)
Thanks for the quick response and even more for the update. We love that you folks talk to us.

(Reply to this


darth_eldritch: (Galaxies)


[personal profile] darth_eldritch
2013-01-13 11:47 pm UTC (link)
I can't get on my journal page, except through links to specific entries in my inbox or through tags.

I get the maintainence page when I click on my username, or any link that goes directly to my journal, such as from my favorites bar.

(Reply to this)  (Thread


denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (me, standing outside a broken phone booth)


[staff profile] denise
2013-01-13 11:53 pm UTC (link)
Can you try clearing your browser cache? Most likely, your browser is holding onto a cached copy of the page.

(Reply to this)  (Thread from start)  (Parent)  (Thread)  (Expand)


(no subject) - [personal profile] darth_eldritch, 2013-01-14 01:10 am UTC (Expand)
refno619012: (pic#5479076)


[personal profile] refno619012
2013-01-13 11:59 pm UTC (link)
Didn't have any issues whatsoever. :D

(Reply to this


ofearthandstars: (stars in the forest)


[personal profile] ofearthandstars
2013-01-14 12:03 am UTC (link)
Thanks so much for the clear and quick response! ♥!

(Reply to this


author_by_night: (I really need a new userpic)


[personal profile] author_by_night
2013-01-14 12:15 am UTC (link)
Still unable to access...

(Reply to this)  (Thread


denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (me, standing outside a broken phone booth)


[staff profile] denise
2013-01-14 12:19 am UTC (link)
Try clearing your browser cache and trying again!

(Reply to this)  (Thread from start)  (Parent)  (Thread)  (Expand)


(no subject) - [personal profile] author_by_night, 2013-01-14 12:21 am UTC (Expand)
the: (g. hedlund ☛ ( what it says on the tin ))


[personal profile] the
2013-01-14 12:20 am UTC (link)
thanks dudes! tho when i try to go to [community profile] rpanons (not the reading page or profile, the main page) i still get "We're sorry, Dreamwidth Studios is currently undergoing maintenance or downtime..."

(Reply to this)  (Thread)  (Expand)


the: (m. fassbender ☛ ( define tender ))


[personal profile] the
2013-01-14 12:21 am UTC (link)
aaand now it's gone!

(Reply to this)  (Thread from start)  (Parent


(no subject) - [staff profile] denise, 2013-01-14 12:23 am UTC (Expand)
(no subject) - [personal profile] the, 2013-01-14 02:27 am UTC (Expand)
peoppenheimer: Photo of interesting tree stump in forest. (closeup, hike, nature, outdoors, tree)


[personal profile] peoppenheimer
2013-01-14 12:51 am UTC (link)
Mad props for communication!! (1) Notice went up on Twitter right away. (2) The problem was diagnosed and fixed very quickly. (3) You gave us a detailed and comprehensible explanation, with a plan for a longer-term fix. You rock!

(Reply to this


danno_williams: (yeah right)


[personal profile] danno_williams
2013-01-14 01:11 am UTC (link)
Forgive the RP journal.

I love this place. I'm always willing to give organizations and people more leeway if they just have the guts to be forthcoming about problems and what they are doing to fix it.

So mad props and awesome customer service and all that.

(Reply to this


sara: S (S3)


[personal profile] sara
2013-01-14 04:33 am UTC (link)
You're so courteous to go down while I was having a nap anyway....;>

(Reply to this


cybel: (Koi)


[personal profile] cybel
2013-01-14 05:57 am UTC (link)
Since this morning every time I load a new page at amplificathon.dreamwidth.org a generic file downloads to my Mac. It's just called player, no file type indicated. In Get Info it's just called a document, with a default to open in Text Edit. Needless to say I keep trashing the file without opening.

Any idea what might be causing this?

(Reply to this)  (Thread


denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (me, standing outside a broken phone booth)


[staff profile] denise
2013-01-14 06:09 am UTC (link)
Looks like it's your computer or browser trying to download the player for one of the embedded files, probably because of an extension or something?

(Reply to this)  (Thread from start)  (Parent)  (Thread)  (Expand)


(no subject) - [personal profile] cybel, 2013-01-14 06:15 am UTC (Expand)
(no subject) - [staff profile] denise, 2013-01-14 06:22 am UTC (Expand)
(no subject) - [personal profile] cybel, 2013-01-14 06:44 am UTC (Expand)
babysprite: classic (classic)

I didn't even notice.


[personal profile] babysprite
2013-01-14 07:35 am UTC (link)
Honestly, I didn't notice.

By the way, Dreamwidth looks and works great with the w3m web browser.

Yours from the ba$h shell,
/\__/\
(='.'=)
(")_(")
babysprite

(Reply to this)  (Thread


yvi: Kaylee half-smiling, looking very pretty (Firefly - Kaylee)

Re: I didn't even notice.


[personal profile] yvi
2013-01-14 05:44 pm UTC (link)
Oh, someone using a text-browser, awesome!

(I once tried my luck with Livejournal and Lynx when I broke my XServer - I don't remember how well that worked :))

(Reply to this)  (Thread from start)  (Parent



(53 comments) - (Post a new comment)
(Flat) (Top-level comments only) (Expand All)

Page 1 of 2

<<   [1] [2]   >>