denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Denise ([staff profile] denise) wrote in [site community profile] dw_maintenance2012-09-28 02:52 am

update on crosspost problems

The issue with crossposting not working is due to our crosspost worker being unable to reach LJ intermittently. We'll continue to look into any possible changes we can make on our end to mitigate the problem, but at this point we do believe the issue is on LJ's end and isn't something we can work around completely.

This does mean that crossposting will probably fail, although we are seeing a small percentage of attempts get through. So it's kind of hit-or-miss, mostly miss, at the moment, and we can't begin to guess when the problem might clear up.

The reason people aren't getting notifications of crosspost failure is that the system will try multiple times, with larger intervals in between attempts, before failing completely. The delay in between the fourth attempt and the fifth and last attempt (and final failure) is pretty long, so you'll probably start to get failures in your inbox fairly soon. The reason the crosspost box is unchecked when you edit the entry is because the entry has not yet been crossposted -- the box only appears checked once the entry is crossposted.

Once the attempt to crosspost fails and you receive the final failure message in your inbox, you can try to crosspost it again by editing the entry, checking the box, and saving the entry again. This will kick off a new attempt to crosspost the entry, although you may want to wait until new entries are reliably being crossposted again.

There's no need to let us know that you're having the problem too -- pretty much everybody will be having it at the moment! Crossposts to other sites will probably also be slow to complete, because of the queue being taken up by delays to LJ.
missmollyetc: By nanjarohoihoi (Default)

[personal profile] missmollyetc 2012-09-28 07:32 am (UTC)(link)
Thank you! ::grins:: I was getting a little worried.
illariy: uhura smiles (uhura: smile)

[personal profile] illariy 2012-09-28 11:22 am (UTC)(link)
Same here! It is annoying but I really appreciate the update and your being aware of the issue and looking into it. :o)
glittertine: (Default)

[personal profile] glittertine 2012-09-28 07:34 am (UTC)(link)
Thanks for the info!
ratcreature: Tech-Voodoo: RatCreature waves a dead chicken over a computer. (voodoo)

[personal profile] ratcreature 2012-09-28 08:41 am (UTC)(link)
My last crosspost went through, but with the wrong privacy settings. It was set to a custom filter (existing in both, I never had problems before), but was posted private on LJ. I did not get a message about this.

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[personal profile] ratcreature - 2012-09-28 08:50 (UTC) - Expand
ozqueen: (The Simpsons: Professionalism)

[personal profile] ozqueen 2012-09-28 08:56 am (UTC)(link)
Thanks for keeping us updated, Denise ♥
schnurble: (Default)

[personal profile] schnurble 2012-09-28 09:03 am (UTC)(link)
Thanks for the info!
Btw, I don't post very often, but I did right now and the crosspost went through immediately.
nagasvoice: lj default (Default)

[personal profile] nagasvoice 2012-09-28 09:17 am (UTC)(link)
Currently the lj splash page is coming up in Russian and doesn't immediately recognize my login info as it normally does, so they may be having other problems.
filialucis: (Default)

[personal profile] filialucis 2012-09-28 09:31 am (UTC)(link)
I just tried it and my crosspost went through instantly. Thanks for the heads-up that there could be problems, though.
archangelbeth: A dandilion puff, seeds being blown off in the wind. Above, the title: "Dreamwidth." (Dreamwidth Dandilion)

[personal profile] archangelbeth 2012-09-28 10:10 am (UTC)(link)
*nods sagely and figured it was LJ*

If it's intermittent -- and yay, I see something of mine did eventually crosspost! -- that means it's related to the LJ connection issues, and not the new LJ posting page, right?

(Can you say yet whether the connection issue is a DDOS or something?)

Meanwhile, hooray for the little crossposter that could! At least, for me.
jelazakazone: man wearing tesla coil hat (tesla coil hat boy)

[personal profile] jelazakazone 2012-09-28 11:06 am (UTC)(link)

I did eventually get one notice (in my inbox and in gmail) that a crosspost had failed and it did eventually crosspost once.

We'll see what happens today.
siliconshaman: black cat against the moon (Default)

[personal profile] siliconshaman 2012-09-28 11:48 am (UTC)(link)
To add a datum point, some cross-posts are appearing more than one over on LJ, at least on my f-list. I'd hazard a guess because the acknowledgement of receipt isn't getting sent by LJ, so your cross-poster doesn't know to stop trying.
Edited 2012-09-28 11:50 (UTC)
hedda62: my cat asleep (Default)

[personal profile] hedda62 2012-09-28 11:54 am (UTC)(link)
Thank you! Yesterday's post that didn't cross-post eventually got through - which meant it was up twice since I manually posted it to LJ in the meanwhile. I know not to do that now...
green_knight: (Determination)

[personal profile] green_knight 2012-09-28 12:43 pm (UTC)(link)
Thanks for the update.

And thank you, once again, for updating early, often, and with great clarity - technical hiccups are annoying, but when you know what is happening where, and who can (and cannot) fix it, they become a mere nuisance to grumble at, rather than an upsetting and baffling thing.

(which reminds me: have been paid. Must reinstate paid DW account.)
Edited 2012-09-28 12:44 (UTC)
sionnach: (Inception: Eames <3s Arthur)

[personal profile] sionnach 2012-09-28 01:23 pm (UTC)(link)
Thank you for keeping us all updated!!!
zhelana: (Default)

[personal profile] zhelana 2012-09-28 04:14 pm (UTC)(link)
I don't think this is your fault, I've been having trouble getting LJ to work on my phone - though it seems to work on my computer. So I'm guessing their remote stuff is all down.
underthewillows: (Default)

[personal profile] underthewillows 2012-09-28 05:43 pm (UTC)(link)
Don't worry - it generally is the fault of Livejournal, who decide autonomously to introduce changes no-one wants and which mess up everyone's settings.

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[personal profile] underthewillows - 2012-09-29 12:22 (UTC) - Expand

[personal profile] further 2012-09-28 05:48 pm (UTC)(link)
I don't mind posting individually. I like DW better and LJ nonsense such as this only makes me love you more!
twotone: A toy figure in a penguin costume is dismayed. It stands next to a mug with a penguin illustration and a broken handle. (Default)

[personal profile] twotone 2012-09-28 05:50 pm (UTC)(link)
Thank you for the update. It's reassuring to know that you guys are working on things and looking into things for us.
widowmaker: (Default)

[personal profile] widowmaker 2012-09-28 07:02 pm (UTC)(link)
I made a purchase about twelve hours ago, but I never got an email about it. It was a small purchase and it did go through, so it's not vital I get the email, but I do like to keep those for my records - is this something related to whatever wonkiness is happening here, or should I file a support ticket?

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fegie: (Default)

[personal profile] fegie 2012-09-28 07:19 pm (UTC)(link)
Mine acted up at first, but it made it on the second try. If nothing else, there's always copy-paste :)
xenologer: (snail cuddle)

[personal profile] xenologer 2012-09-28 07:32 pm (UTC)(link)
Was wondering about that last night. Thanks for the heads up!
outstretched: (STOCK ♥ [love] is yours to keep)

[personal profile] outstretched 2012-09-28 07:54 pm (UTC)(link)
Thanks for letting us know! ♥
random_xtras: The words Tam I am on a purple background (OOC)

[personal profile] random_xtras 2012-09-28 08:42 pm (UTC)(link)
This, on the heels of the guys at LJ bragging about their latest frustrating and computer gagging bells and whistles, is ironic. But I desist. No negativity.

Thanks so much for keeping us updated, and for actually listening to your customers!
Edited 2012-09-28 20:45 (UTC)
alisanne: (Default)

[personal profile] alisanne 2012-09-28 08:47 pm (UTC)(link)
Edit: Whoops. Sorry. Commented to the wrong person. :)
Edited 2012-09-28 20:49 (UTC)

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alisanne: (Default)

[personal profile] alisanne 2012-09-28 08:48 pm (UTC)(link)
The cross post I tried today went through fine, so apparently things are being sorted. :)
got_swagger: (SH:  Alex/Charlie - Yes!)

[personal profile] got_swagger 2012-09-29 03:19 am (UTC)(link)
An entry I tried to crosspost (and it failed) at about 2:30pm Indiana time just went through after an edit.
evilawyer: young black-tailed prairie dog at SF Zoo (Default)

[personal profile] evilawyer 2012-09-29 07:12 pm (UTC)(link)
Thanks for keeping us all posted on these sorts of things. Dreamwidth's transparency and attention to providing users good service, which includes admitting that sometimes things can't be fixed, remains refreshing.

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