denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Denise ([staff profile] denise) wrote in [site community profile] dw_maintenance2012-04-19 03:57 am

notifications delay

Thanks to a combination of heavy traffic and a side effect of moving some databases, we had a problem with notifications not being delivered (both via email and the on-site inbox). [staff profile] mark has identified the issue and fixed the underlying problem. The delayed notifications should be sent out now as the workers catch up with the backlog.

We're sorry about the problem!

EDIT, 7AM EDT: after fixing the problem with notifications in general being severely delayed, we're now seeing that AOL has placed us on their "you send us too much mail" blacklist and is refusing all mail from us. We'll see what we can do to get the block listed, but we can't guarantee anything. If you use an @aol.com or @aim.com email address, you may want to temporarily switch your email address to a different email address under your control in order to be sure you don't miss mail.
brendanm720: (Keep Calm - Speak Softly)

[personal profile] brendanm720 2012-04-19 02:06 pm (UTC)(link)
There is a feedback loop that you can get on which should mitigate the issue.

I work for an ISP and we had big problems until we got signed on with them, and again when we migrated our mail servers to a new subnet.

Here's information for it.

http://postmaster.aol.com/Postmaster.FeedbackLoop.php

If you're having issues with Live Mail (hotmail.com, live.com, et cetera) they have something similar.

My advice regarding the AOL feedback loop is to set up a separate email address just for that. You will get a metric ton of email from them regarding the email they're getting from you. :-)