denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Denise ([staff profile] denise) wrote in [site community profile] dw_maintenance 2012-04-20 15:14 (UTC)

Hmm. Everything's all cleared out of the queues and things should be running fine, and I don't have any errors in the logs for anything that's not AOL/AIM (which is back to giving us intermittent errors), so I honestly don't know what could be causing the problem. Unfortunately, debugging individual accounts' problems is almost impossible :(

Try going to http://www.dreamwidth.org/manage/settings/?cat=notifications and make sure your desired notification tracking subscriptions (the bottom section) are all checked and all have "by email" checked, then under "My Account" (the top section) do this:

1. Uncheck "Someone replies to any comment or community post I make"
2. Save your changes
3. Uncheck "Someone comments on any entry in my journal"
4. Save your changes
5. Check "Someone comments on any entry in my journal"
6. Save your changes
7. Check "Someone replies to any comment or community post I make"
8. Save your changes

If the settings have gotten funky somehow, that might work. You can also try deleting the tracking subscription for the community and recreating it.

Another possibility is: if a post goes up in the comm and you can't see it when it's created -- for instance, if it's posted Admin-Only and then edited to be members-only or public -- you won't get a notification for it. Notifications are only sent out if you're able to see the post at the time it was created. Likewise, if you've got only a single tag tracked on the comm, and an entry is posted without the tag and the tag is edited in later, you won't get notifications for it. If that's what's happening, there's nothing you can do to get notifications of the posts, and you might want to visit the community directly or subscribe to the community and make a reading filter for it to isolate just the posts from that community if you want to be sure not to miss any.

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