denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Denise ([staff profile] denise) wrote in [site community profile] dw_maintenance2012-04-19 03:57 am

notifications delay

Thanks to a combination of heavy traffic and a side effect of moving some databases, we had a problem with notifications not being delivered (both via email and the on-site inbox). [staff profile] mark has identified the issue and fixed the underlying problem. The delayed notifications should be sent out now as the workers catch up with the backlog.

We're sorry about the problem!

EDIT, 7AM EDT: after fixing the problem with notifications in general being severely delayed, we're now seeing that AOL has placed us on their "you send us too much mail" blacklist and is refusing all mail from us. We'll see what we can do to get the block listed, but we can't guarantee anything. If you use an @aol.com or @aim.com email address, you may want to temporarily switch your email address to a different email address under your control in order to be sure you don't miss mail.
icarus: Snape by mysterious artist (Default)

[personal profile] icarus 2012-04-19 08:08 am (UTC)(link)
No biggie! :)
lunchee: zoom of what I actually look like. Forreal. (Default)

[personal profile] lunchee 2012-04-19 08:40 am (UTC)(link)
didn't notice anything, but thanks for the update!
lifestupid: (84)

[personal profile] lifestupid 2012-04-19 08:42 am (UTC)(link)
Seriously, I love you guys. You're so fast when problems are noticed. ♥ I didn't even know there was a problem until someone on my plurk timeline saw. Thank you so much for being awesome!
burntviolet: (I'd like to fly on paper wings with you)

[personal profile] burntviolet 2012-04-19 08:49 am (UTC)(link)
Thank you for solving the issue! I thought I was the only one having the notifs delayed, but I'm glad it's fixed now.
sparowe: (See)

[personal profile] sparowe 2012-04-19 09:06 am (UTC)(link)
Thank you! :)
giandujakiss: (Default)

[personal profile] giandujakiss 2012-04-19 10:39 am (UTC)(link)
Are you sure it's solved? I'm still not getting even new comments, although I guess that could be due to the backlog?

Anyway, thanks for fixing it!
scifisentai: faiz, takumi and yuji coming to terms (Default)

[personal profile] scifisentai 2012-04-19 11:13 am (UTC)(link)
I'm getting comment notifications but I don't seem to be getting others, would that be a problem with backlog? I have an RP comm tracked so I know when new posts go up and I haven't had notifs for the last couple.
scifisentai: faiz, takumi and yuji coming to terms (Default)

[personal profile] scifisentai 2012-04-19 11:22 am (UTC)(link)
I'm not getting them in either, unfortunately. I'm on hotmail for email, if that's any help.
scifisentai: faiz, takumi and yuji coming to terms (Default)

[personal profile] scifisentai 2012-04-19 11:28 am (UTC)(link)
Okay, will do. Thank you. :)
scifisentai: faiz, takumi and yuji coming to terms (Default)

[personal profile] scifisentai 2012-04-19 09:46 pm (UTC)(link)
Just a heads up that it's been over 9 hours and I still haven't had any post notifs, including ones for posts made over 24 hours ago now.
scifisentai: goseiger, eri with her tensouder (eri)

[personal profile] scifisentai 2012-04-20 07:09 pm (UTC)(link)
Okay, I've redone the notifications thing, hopefully that should work. Thank you. <3
sylvaine: Dark-haired person with black eyes & white pupils. (Default)

[personal profile] sylvaine 2012-04-19 11:45 am (UTC)(link)
Thank you!
consulting: (➡ deducing)

[personal profile] consulting 2012-04-19 12:43 pm (UTC)(link)
Thanks! ♥
kikibug13: (Default)

[personal profile] kikibug13 2012-04-19 01:09 pm (UTC)(link)
Thank you!
thedeadcat: Dead Cat Harvest Cat (Default)

[personal profile] thedeadcat 2012-04-19 01:51 pm (UTC)(link)
Ah, AOL's at it again. Good luck!
eatsprettyhearts: (Default)

[personal profile] eatsprettyhearts 2012-04-19 02:02 pm (UTC)(link)
Thank You, again, for being super speedy and willing to jump in for everyone ❥
brendanm720: (Keep Calm - Speak Softly)

[personal profile] brendanm720 2012-04-19 02:06 pm (UTC)(link)
There is a feedback loop that you can get on which should mitigate the issue.

I work for an ISP and we had big problems until we got signed on with them, and again when we migrated our mail servers to a new subnet.

Here's information for it.

http://postmaster.aol.com/Postmaster.FeedbackLoop.php

If you're having issues with Live Mail (hotmail.com, live.com, et cetera) they have something similar.

My advice regarding the AOL feedback loop is to set up a separate email address just for that. You will get a metric ton of email from them regarding the email they're getting from you. :-)
lunareism: (excuse me but I think I'm cute)

[personal profile] lunareism 2012-04-19 05:40 pm (UTC)(link)
Thank you!
guardiano_perduto: (++ i squeak and i clank ++)

[personal profile] guardiano_perduto 2012-04-19 05:46 pm (UTC)(link)
after fixing the problem with notifications in general being severely delayed, we're now seeing that AOL has placed us on their "you send us too much mail" blacklist and is refusing all mail from us. Oh good, so it wasn't just me.

Thank you for keeping us posted! It is working again now, though, and all the notifications I'd missed last night just arrived.
guardiano_perduto: (++ little not big ++)

[personal profile] guardiano_perduto 2012-04-19 05:54 pm (UTC)(link)
Yep! And I just got a notif for this too, so you're all set. ♥
the: (Default)

[personal profile] the 2012-04-19 07:09 pm (UTC)(link)
aol, curse your sudden but inevitable betrayal.
fiones: <user name=cinnamonrolls> (243. end of the line)

[personal profile] fiones 2012-04-19 10:47 pm (UTC)(link)
If I sold you guys my soul, would that be sufficient to pay for more icon packs?
kellzilla: gray tabby cat on my shoulder, me peeking around from behind; text "PITA" in lower left corner ([me] pitababy)

[personal profile] kellzilla 2012-04-21 06:45 am (UTC)(link)
But your soul is at least slightly used. Offering the soul of an infant or even better, the soul of a fetus, would make it much more enticing! Unfortunately, all I have to offer is the soul of a bitchkitten, as my soul is worn thoroughly out and rotten.