Apr. 19th, 2017

denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Our content importer has mostly caught up with its backlog; almost everything that's still listed as being "in the queue" are jobs that were tried, failed once or more with a temporary failure, and are waiting to try again. (The importer tries a few times, at successively longer intervals, when it gets a failure it thinks might be temporary/might correct itself later on.) This means that new imports scheduled now should complete in hours (or even minutes), not the "several days" it's been taking.

If you tried to schedule a second import while the first one was still running, at any time in the past 10 days or so, you may have confused the poor thing. If you think your import should be finished by now and it isn't, and you're seeing "Aborted" on the Importer Status part of the Importer page, feel free to open a support request in the Importer category and we'll look into it for you. (It may take a little bit before you get a response; those of us who have the access to look into importer problems have been really busy for the past two weeks or so, and I at least need a few days to catch my breath a bit before diving back into the fray! But we'll do what we can.)

I hope all y'all are continuing to settle in well to your new home!

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